6+ years of account management, customer success, sales, or relationship management experience, including: 2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing with a proven track record of driving customer growth, retention, and upsell opportunities. As both a customer-facing leader and people manager, you will oversee a portfolio of key accounts while coaching your team to deliver exceptional service, achieve revenue targets, and execute customer success strategies.