Zippy's Assistant Manager Zippy's IncZippy's Assistant ManagerKapolei, HIKnows and implements actions to achieve customer satisfaction to include ongoing training of employees so they can best serve others; handling complaints in a way that results in satisfaction from the customer; exploring the situation that led to the complaint and making corrections appropriately. In support of this process, ensures good initial training; maintains cross-training programs; prepares for and conducts performance evaluations to provide useful feedback to employees; motivates and counsels employees to support them in achieving their fullest potential.