Assist and communicate with fellow team members and other departments such as Customer Experience, Facilities, Groups & Parties, and Route Setting wherever necessary; Uphold current vaccination and PPE policies set in place; Assist youth program participants in the check-in and out process; Work with kids in Sender City and in the primary Sender One climbing facility; Ability to lift and carry a minimum of 30lbs; Manage the inherent risks involved with climbing; Answer youth program-related questions and create a connection with the climbers parents; Have a high level of product knowledge of gym offerings including but not limited to Day Use, Multi Day Use, Memberships for Sender One, Sender City Annual Pass, Groups & Parties offerings, Youth Program offerings, Yoga & Fitness offerings, and ongoing community & gym events. Passionate about climbing, working with kids, and instructing; Ability to harness imagination and find novel approaches to shared responsibilities; Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end; Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Take initiative and have the drive to grow professionally.