Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchangeThrough engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interactionRegularly circulating through the fitness center(s) greeting, interacting, and supporting member's use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member's different needsConduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habitsMake equipment accessible for all membersCoach and encourage members to meet their wellness goalsMonitor, clean, and inspect equipment regularly; report any challenges or concernsAdhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interactionLeader in handling conflict, concerns, member frustrations, and unusual center situationsInforming proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)Focus on quality experiences and engagement within programs, services, and activitiesPromotes a professional image and maintains a clean and safe environment at all times. Ability to work with diverse population, all ages, genders, and sexual orientationsAttend and actively participate in all meetings as assignedIncorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of ConductCommunicate the Y mission and objectives to the community.