Organize and utilize all support resources provided including emails, documentation, contact lists, etc. to provide high quality of customer service.\ \ \ \ \ Other responsibilities:\ • Perform back-office assignments (closeout work, system administration etc.) \ • Perform special projects as assigned by management. \ • Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications.\ • Maintain technical proficiency in all hardware and software, utilized by the clients.\