Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures; receives and reviews various documentation, including citizen complaints, citations, and business licenses; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including photographic evidence of violations, court summonses, and action reports; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. Minimum Qualifications: Associate's degree in Construction Technology, Engineering, Architecture or a related field required; two years of customer service experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.