Telephone & Electronic Patient Support: Respond to patient calls and online appointment requests, schedule appointments, document interactions accurately, route messages and telephone encounters, and involve clinical staff when urgent or emergent concerns arise. The PC3 provides comprehensive administrative and clerical support across a variety of practice functions, including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, billing, patient scheduling, check-in/check-out, and other patient access and practice operations activities.