Responsibilities may include:Assisting members by phone, email, and in personEstablishing new electric service and processing account changesProcessing connects, disconnects, meter changes, and service requestsProcessing payments and maintaining accurate and confidential member account informationAssisting members with online account access and troubleshootingSupporting collections and payment arrangementsCoordinating with billing, metering, operations, and other departmentsOpportunity to GrowAs you gain experience, you'll have opportunities to cross-train and develop specialized skills in areas such as:Utility Billing & Accounts Receivable - Prebilling, monthly billing, billing corrections, account reconciliation, reporting, and rate administrationCollections - Delinquent account management, payment arrangements, disconnect-for-nonpayment processes, and account write-offsMembership & Metering - Service changes, meter activity, account setup, rate classifications, and energy usage inquiriesPatronage Capital - Capital credit records, estate claims, refunds, and member assistanceAnnual Meetings & Cooperative Programs - Village meetings, delegate coordination, scholarships, Board support, and other member programsYou don't need to know everything on day one. For the right person, this position offers the opportunity to start with core Member Services responsibilities and progressively develop expertise in billing, collections, utility operations, and Cooperative programs.