As the Financial Assistance Manager, you will lead the day-to-day operations of the Credit Union's Financial Assistance (Collections) department, ensuring delinquency, loss mitigation, and recovery activities are conducted efficiently, compliantly, and with a strong member-first focus. You'll provide leadership to a high-performing team, oversee regulatory compliance and operational performance, and drive continuous improvement initiatives that support both member financial well-being and the Credit Union's strategic objectives.