Conduct detailed process discovery sessions with attorneys, paralegals, and operations staff to document current-state workflows across the creditors’ rights lifecycle — including placement intake, demand issuance, suit preparation, court filing, judgment enforcement, garnishment, and post-judgment collection. Design and maintain process maps, decision trees, and workflow diagrams using tools such as Visio, Develop and track key performance indicators (KPIs) including case cycle time, automation accuracy, exception rates, compliance adherence, and cost-per-file metrics across client portfolios.