UNKNOWN

FEED

YEAR

Exact Benefits Group is seeking an experienced and strategic Chief Operations Officer (COO) to oversee daily business operations and drive organizational efficiency in its Westerville, Ohio office. The ideal candidate will be responsible for scaling operational systems, optimizing performance across departments, and ensuring alignment between sales, service, compliance, and leadership teams.

Exact Benefits Group is a growing insurance and benefits organization specializing in Medicare and health insurance solutions for seniors nationwide. The company is committed to delivering high-quality service while helping clients and partner organizations navigate complex insurance products, compliance requirements, and enrollment strategies.Exact Benefits Group promotes a fast-paced, performance-driven environment focused on growth, operational excellence, and long-term strategic development.Position SummaryExact Benefits Group is seeking an experienced and strategic Chief Operations Officer (COO) to oversee daily business operations and drive organizational efficiency in its Westerville, Ohio office. The ideal candidate will be responsible for scaling operational systems, optimizing performance across departments, and ensuring alignment between sales, service, compliance, and leadership teams.This role is best suited for an executive with a strong background in insurance operations, team leadership, process improvement, and performance management within a high-growth environment.Key Responsibilities<ul><li>Oversee daily business operations across sales, service, and administrative departments</li><li>Develop and implement operational strategies to improve efficiency and profitability</li><li>Lead and manage department heads and senior managers</li><li>Establish performance metrics and enforce accountability across teams</li><li>Optimize workflows for Medicare enrollment, client servicing, and compliance processes</li><li>Collaborate with executive leadership on company growth strategy and expansion plans</li><li>Ensure regulatory compliance with CMS and insurance industry standards</li><li>Monitor KPIs, reporting systems, and organizational performance data</li><li>Support hiring, training, and organizational development initiatives</li><li>Drive continuous improvement and operational scalability</li></ul>Qualifications<ul><li>5+ years of executive or senior leadership experience in insurance, healthcare, or financial services</li><li>Strong background in operations management and organizational scaling</li><li>Proven experience managing multi-department teams</li><li>Deep understanding of Medicare and health insurance industry (preferred)</li><li>Strong leadership, communication, and decision-making skills</li><li>Excellent analytical and problem-solving abilities</li><li>Experience with CRM and operational systems</li><li>Bachelor’s degree required; MBA preferred</li></ul>Compensation & Benefits<ul><li>Competitive executive base salary</li><li>Performance-based annual bonus</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Executive-level benefits package</li><li>Long-term incentive opportunities (based on performance)</li><li>Career growth into expanded leadership roles</li></ul>Work Environment<ul><li>In-office executive position located in Westerville, Ohio</li><li>Collaborative leadership and corporate environment</li><li>High-growth, performance-focused organization</li><li>Direct interaction with ownership and senior leadership team</li></ul>Schedule<ul><li>Full-time, Monday to Friday</li><li>Extended hours may be required during peak enrollment periods and strategic initiatives</li><li>Executive availability required for leadership meetings and operational oversight</li></ul>Experience<ul><li>Operations Leadership: 5+ years required</li><li>Insurance/Medicare Industry: preferred</li><li>Team Management: 5+ years required</li><li>Executive Leadership: required</li></ul>Education<ul><li>Bachelor’s Degree required</li><li>MBA preferred (or equivalent executive-level experience)</li></ul>

Exact Benefits Group

Chief Operations Officer

Analysis Skills

Business Administration

Business Operations

Business Strategy

Communication Skills

Content Management Systems (CMS)

Continuous Improvement

Customer Relationship Management (CRM) Systems

Customer Support/Service

Dental Insurance

Financial Services

Health Insurance

Healthcare

Industry Standards

Insurance

Leadership

Maintain Compliance

Medicare

Operational Improvement

Operational Strategy

Operations

Operations Management

Operations Planning

Organizational Development/Management

Performance Management

Performance Metrics

Performance Tuning/Optimization

Problem Solving Skills

Process Improvement

Profit & Loss

Regulatory Compliance

Sales

Strategic Planning

Team Lead/Manager

Team Player

Vision Plan

Partner GoHire

401K

Employee Referral Program

Life Insurance

ADAPTED_NOW

HOUR

Responsibilities:Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.

Our client, a Banking company, is looking for a Operations Officer II for their Toronto, ON location.   Responsibilities:<ul><li>Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.</li><li>Reports to a Team Manager within the Team Structure</li></ul>Customer:<ul><li>Positively contribute to the overall customer experience and loyalty index in each interaction</li><li>Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required</li><li>Create and/or recognize exceptional customer service through established programs</li><li>Ensure all required processing and enquiries are fulfilled meeting Service Level Goals</li><li>E4Provide subject matter expertise for internal and external partners within defined area</li></ul>Shareholder:<ul><li>Complete assigned tasks accurately & within established standards</li><li>Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines</li><li>Identify areas of risk and escalate as necessary</li><li>Be knowledgeable and comply with Bank Codes of Conduct</li><li>Identify, suggest and actively participate in process improvements</li><li>Understand and apply bank/service centre operating policies and procedures</li><li>Demonstrate flexibility by adapting to change within business area and unit</li><li>Adopt new process and technology improvements</li><li>Ensure necessary due diligence is taken to support the accuracy of all transactions</li></ul>   Requirements:<ul><li>Someone who is very detail orientation, that handle high volume within timelines, someone with strong excel skills – how to handle data in excel, VLook up</li><li>Attention to detail</li><li>Ability to handle very heavy volumes within timelines</li><li>Strong excel – Vlookups</li><li>Strong communication</li><li>Operational and or financial background</li><li>RRSP/RESP – registered plan experience</li><li>Ability to adhere to strict deadlines and handle high volumes of work</li><li>Excellent quantitative and analytical skills</li><li>Excellent organizational and time management skills</li><li>Ability to work independently, as well as part of a team</li><li>Self-motivated and goal-oriented</li><li>Ability to adapt to changing policies and procedures</li><li>Attention to detail is crucial.</li><li>Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)</li><li>Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs. Knowledge of Global and WSS platforms would be an asset.</li></ul>   Why Should You Apply?<ul><li><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.iconma.com%2Fcareer%2Fbenefits%2F&data=05%7C02%7Csupport74%40iconma.com%7C0a382cfcfb194080358808deb811fd5c%7C8a75ad66fe6c40e5a72ab5eccdb57975%7C0%7C0%7C639150584578675167%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VzFpqSRlHFp0Jj3V%2FVGH9mO8ZFhxl8CgxbZLGPwCveM%3D&reserved=0" rel="nofollow">Health Benefits</a></li><li><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.iconma.com%2Fcareer%2Freferral-bonus%2F&data=05%7C02%7Csupport74%40iconma.com%7C0a382cfcfb194080358808deb811fd5c%7C8a75ad66fe6c40e5a72ab5eccdb57975%7C0%7C0%7C639150584578742713%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=aw3WcIFeNMbR9zLTB0gnQT5LKyaAEsM%2FnueruD%2F5%2F7w%3D&reserved=0" rel="nofollow">Referral Program</a></li><li>Excellent growth and advancement opportunities</li></ul>

ICONMA&nbsp;is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
<ul class="ic_list">
<li>Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.</li>
<li>Certified Woman-Owned Business Enterprise (WBE); certified by Women&rsquo;s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).</li>
<li>Founded in 2000</li>
<li>2000+ Employees</li>
</ul>
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

Iconma

Operations Officer II

Banking Services

Business Services

Customer Experience

Detail Oriented

Due Diligence

Foreign Exchange (FX)

Health Plan

Loans

Microsoft Excel

Microsoft Office

Operational Support

Operations Processes

Organizational Skills

Quantitative Analysis

Resolve Customer Issues

Risk Analysis

Technical Operations

Technical Support

Time Management

Transaction Processing/Management

Vlookups

Iconma Staffing

Bus RoutingDevelops and administers a transportation program to meet all the requirements of the daily instructional program and extracurricular activities including but not limited to bus routes/schedules for Mason students, students with special needs, students attending eligible private school, athletic events, band events, field trips, etc. Safety Planning Transportation Works with Mason Police Department and Chief Operations Officer to develop a transportation safety plan in accordance with the district's emergency operations plan.

Position Type: Administration/Transportation Director Date Posted: 5/7/2026 Location: Mason City Schools District: Mason City School District POSITION DESCRIPTION TheTransportation Director has the responsibility to direct and plan the transportation operations in support of the education programs for Mason City School District. REPORTING Reports to Chief Operations Officer FLSA Status: Exempt ESSENTIAL PERFORMANCE RESPONSIBILITIES <ul><li>Conforms to all state laws and regulations regarding school transportation. </li><li>Maintains safety standards in conformance with state and insurance regulations and develops a program of preventive safety. </li><li>Stays abreast of industry standards and rule/law changes. </li><li>Submits information required for state reports. </li><li>Completes and dispatches insurance claims information to district preferred insurance agencies. </li><li>Acts as liaison with parents for complaints and special requests. </li><li>Collaborates with drivers and building administrators to resolve discipline problems occurring on school buses. </li><li>Will be on call after hours in the event of an emergency in the transportation area, including weekends for field trip issues. </li><li>Shall perform all other duties assigned by the COO/Superintendent. </li></ul>Safety Planning Transportation <ul><li>Works with Mason Police Department and Chief Operations Officer to develop a transportation safety plan in accordance with the district's emergency operations plan. </li><li>Assists Chief Operations Officer with emergency operation plan for the entire district. </li><li>Provides/facilitates professional development for all Mason transportation employees. </li><li>Provides Learner Centered Systems of Support (LCSS), culture training and Big Rocks to transportation employees to support the needs of all students. </li><li>Coordinates with principals the student training and bus evacuation. </li><li>Identifies innovative technology solutions that increase safety for all students and staff. </li></ul>Bus Routing<ul><li>Develops and administers a transportation program to meet all the requirements of the daily instructional program and extracurricular activities including but not limited to bus routes/schedules for Mason students, students with special needs, students attending eligible private school, athletic events, band events, field trips, etc... </li><li>Coordinates with school principals and others responsible for planning special school trips. </li><li>Oversees the coordination and assignment of extra trips to drivers. </li><li>Implement the current bus routing system (Transfinder). </li></ul>Staffing for Transportation<ul><li>Recruits, trains and supervises all transportation personnel and makes recommendations on their employment, transfer, promotion and release. </li><li>Develops and implements a staff development plan that includes an orientation process. </li><li>Maintain a surplus bank of 10 sub drivers. </li></ul>Transportation Maintenance <ul><li>Maintains district-owned equipment and develops plans for preventive maintenance. </li><li>Meets regularly with bus mechanics to plan work schedules, make repair decisions and purchasing decisions. </li><li>Utilize current technology management system (FMX) to complete the following: <ol><li>Safety requirements and system checks on busses/ </li><li>Inventory of parts and supplies </li><li>Bus purchasing - 10 year plan </li><li>Maintain a list of approved vendors/contractors </li></ol></li></ul>Evaluations of Transportation Staff<ul><li>Completes evaluations for all transportation employees. </li><li>Creates professional development plans for transportation employees. </li><li>Reviews the current transportation employee evaluation process for the following elements: self-monitoring, personal goal setting, and growth plan. </li></ul>Develop Positive Transportation Culture<ul><li>Trains the staff in R-Factor (E + R = O). </li><li>Trains the staff on the 3 Big Rocks: Culture, Inclusive Excellence & Personalized Learning. </li><li>Promotes recognition of staff (#MasonMoments). </li><li>Implements an electronic referral system to help discover patterns of concern and address safety issues. </li><li>Develops a variety of leadership teams to address defined needs of the transportation department. </li><li>Defines and communicates the future vision of Mason City School District transportation department. </li><li>Delivers excellence service to all customers. </li></ul>Transportation Inclement Weather Protocol<ul><li>Assist chief operations officer on road hazards for decision on school closing during inclement weather. </li><li>Serve as an essential member of the severe weather team, determining plans for the district. </li><li>Responsible for snow removal and treatment in the bus lot and staff lot, which includes the plowing and shoveling of snow themselves. Making sure all buses are cleaned off as well as the area around the buses are cleared, treated and safe. </li></ul>Leadership Teams in Transportation<ul><li>Develops and facilitates leadership teams throughout the transportation organization to fully develop handbook and every day procedures. <ul><li>Route planning </li><li>Driver hiring </li><li>Bus maintenance (parts/process for reporting) </li></ul></li></ul>Transportation Budget<ul><li>Develops and submits transportation budget to chief operations officer. </li><li>Develops and submits transportation facilities plan to chief operations officer. </li><li>Assist chief operations officer in 10 year bus purchase plan. </li><li>Develop and implement a parts-purchasing program for transportation mechanics. </li><li>Authorizes purchases in accordance with budgetary limitations and district rules. </li><li>Follows proper purchasing procedures, approves and forwards transportation service invoices to accounting for processing. </li><li>Prepares and submits information for payroll on a biweekly basis. </li></ul><ul><li>QUALIFICATIONS</li><li>Successful transportation director experience or building administration experience </li><li>Passion for ensuring that all students have access to high quality student services </li><li>Knowledgeable of State of Ohio school transportation rules and regulations </li><li>Knowledge of routing and logistics </li><li>Ability to exercise good judgment and make effective decisions </li><li>Proven leadership skills with the ability to build relationships with external and internal stakeholders; ability to work with cross-functional teams and with District staff at all levels </li><li>Strong strategic thinking and planning skills, including the ability to translate strategic vision into actualized structures and processes and execute against goals </li><li>Understanding of and ability to execute organizational change management strategies </li><li>Ability to juggle management of several projects in a fast-paced environment </li><li>Analytic and problem solving skills and attention-to-detail </li><li>Excellent written and verbal communication skills, including skills required to communicate diplomatically and persuasively to diverse stakeholders </li></ul> TERMS OF EMPLOYMENT<ul><li>As defined by the Board. Start date - June 1, 2026. NOTE: The job description statements are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified </li></ul> Interested candidates must complete an application in the AppliTrack system and attach that to the posted vacancy. Please ensure that an updated resume and cover letter are uploaded to the system as well. Each applicant's resume and qualifications will be evaluated, and those deemed most qualified will be invited to participate in interviews. EQUAL OPPORTUNITY EMPLOYER

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