Key measures of success include: achieve Target Zero safety incidents as measured by accident incidence rates, drive continuous improvement in reliability as measured by the operating region's SAIFI, SAIDI and CAIDI, drive actions at the region level to achieve strategic customer satisfaction goals as measured by CSat Metric and NPS, Commit Dates (% met), & Customer Complaints (# and speed to resolve), support revenue growth & customer service through effective, timely engineering and construction of facilities to meet customer needs, employee engagement as measured by OHI metrics, and manage regional spending within approved targets for Capital and O&M. Key areas of success will focus on reliability, financial and budget responsibility, employee engagement and development,improving organizational health, delivering customer-centric solutions, managing regulatory issues, first-time issue resolution, supporting revenue growth through timely and efficient engineering and construction to meet customer expectations, and constructing/operating/maintaining the distribution facilities and infrastructure of today & the future.