Provide frontline software support for all disguise product's range and related software to touring users in the region, prioritise incoming support cases via various communication platforms, communicate with the customer to resolve issues, escalate critical cases, and ensuring we are delivering the highest level of support. You will be the face of Disguise to the touring world in Nashville, and the person video crews, screen programmers, production designers and content teams come to find when they want to test an idea, unblock a problem or learn something new, locally.