Serve as an operational partner to communications operations leadership, driving day-to-day tactical execution and implementing longer-term initiatives Design and oversee the day-to-day infrastructure for how the team works: planning rhythms, workflow systems, decision frameworks, and cross-team coordination Own the planning, building and operational execution of presentations, department meetings, and high-visibility internal programs Build and maintain strategic playbooks and process documentation that drive effective planning, timely execution, and measurable impact Lead change management initiatives to introduce new ways of working, driving adoption, and ensuring the team evolves alongside organizational needs Develop and manage operational dashboards and reporting that provide intelligence (not just metrics) to inform leadership decisions Own project management and planning systems as a strategic platform - designing workflows, optimizing team adoption, and using it as the single source of truth for operational visibility Identify and proactively resolve operational bottlenecks, potential communications risks, and process gaps before they impact the team Manage strategic vendor and partner relationships with a focus on outcomes, quality, and continuous improvement Support department strategy and planning processes8+ years experience in communications, strategy, operations or change management Proven ability to see the big picture and simultaneously focus to execute down to the details Fluency in English Operational instincts paired with knowledge, experience and expertise in internal/executive communications and/or public relations; you understand how communications teams think, work, and deliver Experience in corporate communications, media, consulting, marketing or agency environments strongly preferred Exceptional written and verbal communication skills Proven ability to design and execute operational systems from the ground up: workflows, planning cadences, playbooks, governance structures, and reporting frameworks You quickly absorb emerging technologies and see opportunities to scale them across an organization You have experience planning, building, presenting and operationalizing Keynote presentations, project plans and programs Poise and confidence to lead internal initiatives, earn consensus, and engage in thoughtful and rigorous discussions with colleagues and leaders Comfortable operating as a team and leadership representative, making decisions in ambiguous situations, and driving collaboration across groups Committed to process excellence, continuous improvement, and raising the bar for how a team operates to deliver its best work Curiosity and drive to learn how the team operates, with a focus on identifying improvement opportunities and moving the team forward Expert-level proficiency in project management platforms and tools used as strategic operational systems, not just task trackers Bachelors degree or equivalent experience Project management certification is a plus. In this role, you will design, build, and run the operational systems that enable a world-class communications organization to work at its best - driving planning, execution, and continuous improvement across multiple communications disciplines.