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Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process. As a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels.

DescriptionAs a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels. Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process.Key Responsibilities:<ul><li>Customer Service:</li><li>Handle customer inquiries and concerns through phone, email, and chat.</li><li>Provide timely and accurate information to customers, ensuring a positive experience.</li><li>Order Management:</li><li>Address and resolve issues related to online orders promptly.</li><li>Ensure smooth processing of warranty claims and adherence to the 30-day guarantee procedures.</li><li>Accurately manage and document special orders and group sales, ensuring clear communication and timely fulfillment.</li><li>Gift Cards:</li><li>Manage and assist customers with online gift card inquiries and transactions.</li><li>Ensure the secure and efficient issuance and redemption of gift cards.</li><li>Address Verification and Fraud Prevention:</li><li>Execute address verification procedures to enhance accuracy.</li><li>Monitor and prevent fraudulent activities, taking appropriate actions as necessary.</li><li>Online Returns:</li><li>Oversee the online returns process, guiding customers through the steps.</li><li>Process online returns both physically and digitally and pass them off to the logistics team for the necessary next steps.</li><li>Ensure compliance with company policies and procedures for returns.</li></ul>RequirementsQualifications:<ul><li>High school diploma or equivalent; additional education in a related field (preferred).</li><li>Proven experience in customer service, preferably in an online retail environment.</li><li>Proven experience with sales of outdoor recreation categories.</li></ul>Attributes:<ul><li>Excellent internal and external communication skills, both written and verbal.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Customer-focused mindset with a commitment to delivering exceptional service.</li><li>Ability to handle multiple tasks simultaneously in a fast-paced environment.</li><li>Familiarity with e-commerce platforms and customer service tools.</li></ul>

Outdoor Gear Exchange Inc

E-commerce Customer Service Specialist

Card Processing

Claims Processing

Communication Skills

Corporate Policies

Customer Relations

Customer Satisfaction

Customer Service Tools

Customer Support/Service

Detail Oriented

Document Management

High School Diploma

Logistics

Maintain Compliance

Microsoft Exchange Server

Multitasking

Order Management

Presentation/Verbal Skills

Problem Solving Skills

Recreation

Resolve Customer Issues

Retail

Returns Processing

Sales

Service Delivery

Time Management

Writing Skills

eCommerce

Two to four years’ experience in grant writing, including administration and accounting/reporting, or communications, fundraising or marketing for a not-for-profit community or health care organization, or equivalent education and experience, preferred. This position plays a critical role in ensuring compliance with grant requirements, overseeing financial and programmatic reporting, tracking budget drawdowns, and maintaining accurate documentation to support grant administration.

HOUR

Position Summary:The Grants Project Coordinator is responsible for the comprehensive coordination and oversight of all state and federal grant funding received by Adirondack Health. This position plays a critical role in ensuring compliance with grant requirements, overseeing financial and programmatic reporting, tracking budget drawdowns, and maintaining accurate documentation to support grant administration.Educational Requirements/ Qualifications:<ol><li>BA/BS Degree in English, Communication, Marketing, Public Relations or business.</li><li>Two to four years’ experience in grant writing, including administration and accounting/reporting, or communications, fundraising or marketing for a not-for-profit community or health care organization, or equivalent education and experience, preferred.</li><li>Exceptional project management and organizational skills, with the ability to manage multiple grants simultaneously.</li><li>Excellent written and verbal communication skills for reporting, auditing, and stakeholder engagement.</li><li>Demonstrated competency in computer applications including all Microsoft Office products.</li><li>Strong understanding of grant regulations, including Uniform Guidance (2 CFR Part 200) and state-specific funding requirements.</li></ol>Salary Range:$35.00-$45.00 per hour

Communications Jobs in South Pole, NY

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Communications Jobs in South Pole, NY

E-commerce Customer Service Specialist Outdoor Gear Exchange Inc

Grant Coordinator-Contractor Adirondack Health

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