Ability to: Act in a lead capacity; understand the principles of the behavioral health system and effectively work within the system; effectively represent and advocate for the consumer perspective within the community and behavioral health system; understand and articulate the cultural and social factors affecting behavior patterns; effectively communicate the workings of the behavioral health system to service consumers, parents, family members, and caregivers; develop and maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports. Knowledge of: The basic principles and practices of leadership and training; the needs and difficulties faced by clients, caregivers and families of behavioral health and/or substance abuse consumers; the public and/or private agency services available for families, children and adults with serious behavioral health needs, such as schools, social services and other systems; the self-help and consumer oriented treatment models; methods to effectively communicate with consumers, families and caregivers, the community, and the behavioral health treatment team.