This role owns the strategy, operations, and output of Freshworks'' internal creative function - from brand campaigns, to sales enablement, events, and digital experiences - ensuring every creative touchpoint reflects the quality, clarity, and character of the Freshworks brand. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.