Ellicott City, MD30+ days ago
Provides high-level customer service • Demonstrates good communication skills and helps ensure communication with residents, community agencies, owners, and team members • Assigns responsibilities to individual team members as appropriate • Is on-call 24-hours a day • Is able to respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency • Completes and processes incident reports, forwards, and follow-ups as appropriate • Adheres to OSHA-related regulations and observes all required health and safety requirements • Reviews and evaluates all aspects of the propertys operations and makes changes with approval of Regional Manager • Implements a system to achieve and maintain budgeted occupancy • Markets and leases new and turnover residential units • Reviews lease responsibilities and policies with resident at move-in, escorts them to new home when possible • Enables and maintains financial solvency by monitoring all property and maintenance expenses • Implements a system to achieve 0 rent delinquency • Supervises and monitors adherence of all maintenance contracts • Implements system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints • Creates and supervises the schedules of all personnel to ensure maximum efficiency • Re-certifies resident income in strict adherence to agency regulations where applicable • Conducts periodic and regular inspection of grounds and buildings • Assesses and completes employees performance appraisal at least once per year • Recognizes team members when performance has met or exceeded company expectations, manages poor-performing team members with clear expectations • Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals • Within budget, continuously oversees inventory of supplies and equipment in order to control expenditures, maintains and reconciles purchase orders and expenditures • Makes day-to-day decisions on all matters related to operations • Seeks approval and guidance of Regional Manager within specified parameters • Creates and/or schedules continuous activities and programs with and for community residents, including special events, newsletters, and on-going instructional and recreational activities • Initiates and responds to all pertinent correspondence • Maintains a secured, confidential file for each employee, including emergency contact information, performance appraisals, reminders, schedules, application, etc. • Provides information to residents on a variety of community-related subjects • Refers residents as necessary to other appropriate services and agencies which might be able to offer assistance • With Regional Manager, prepares Property Annual Operating Budget • Prepares and reviews monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control • Produces reports and monthly financials in an accurate and timely fashion • Prepares and submits subsidy vouchers where applicable • Perform duties as necessary Benefits Offered Excellent benefits package including PTO accrual for full-time employment up to 120 hours during the first year of employment, which increases by one day with each additional year of employment up to 200 hours.