Essential Functions: Receives and responds to citizen inquiries, concerns, requests, problems, and complaints; actively listens to callers and visitors; conveys understanding and willingness to resolve issues; promotes and establishes goodwill; exercises tact and discretion; remains composed with rude or irate constituents; addresses or routes concerns based on knowledge of County services; provides information and assistance; and follows-up with citizens. Minimum Qualifications: Associate degree in Public Administration, Public Relations, Communications, or related field required; three years of experience in communications, customer service, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.