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As a Lead Care Coordinator, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs.

Schedule: Monday – Friday | 8:30 AM – 5:00 PM Compensation: $25.00 - $29.00 per hour (based on experience)  FLSA: Non-Exempt Location: Hybrid (Field-Based in Hiring County - San Diego County, Imperial County) This position is an individual contributor, not a People ManagerAbout Pacific Health Group At Pacific Health Group, we’re more than just a healthcare organization—we’re a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual’s needs. As a Lead Care Coordinator, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. Why This Role Matters - Holistic Impact and Compassionate Care<ul><li>You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.</li><li>By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.</li></ul>Minimum Qualifications<ul><li>Residency: Must reside in hiring county</li><li>Experience: 3–5 years in case management, social services, or healthcare (preferred)</li><li>Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)</li><li>Working experience of healthcare systems and community resources is a plus</li><li>Excellent communication, organization, and time management skills</li><li>Proficiency with documentation systems and technology</li><li>Ability to effectively communicate both written and verbally</li></ul>Requirements<h3>Requirements:</h3><ul><li>Valid California Driver’s License and active auto insurance meeting CA requirements</li><li>Reliable personal vehicle for daily work use</li><li>Successful completion of background check (including MVR)</li><li>Must be able to travel up to 60-70% within the county to conduct in person visits</li><li>Must successfully complete a Testlify skills assessment </li><li>Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received</li><li>Must have effective Time Management skills</li><li>Must have internet speed of - 300+ mbps download and 25+mbps upload </li><li>Must be proficient in technology, including documentation systems, case management platforms, and communication tools</li><li>Preferred: Bilingual proficiency in Spanish</li></ul>What This Role Looks Like (Day-to-Day Reality) This is a high-impact, field-based role supporting members in the community.<ul><li>Manage a caseload of approximately 60–70 members</li><li>Conduct 3–5 in-person visits per day (homes, shelters, community settings)</li><li>Spend 60–70% of your time in the field</li><li>Travel locally within hiring county (mileage reimbursed)</li><li>Coordinate care across medical, behavioral health, and community services</li><li>Document in real-time or by end of day using internal systems</li></ul>What You’ll Do Care Coordination & Case Management<ul><li>Develop and manage individualized care plans</li><li>Coordinate appointments, services, and follow-ups across providers</li><li>Support transitions of care (hospital discharge, referrals, etc.)</li></ul>Member Engagement & Advocacy<ul><li>Build trust through consistent, in-person engagement</li><li>Advocate for timely access to care, services, and resources</li><li>Support members navigating housing, food access, transportation, and behavioral health needs</li></ul>Community Outreach & Engagement<ul><li>Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives</li><li>Build and maintain relationships with community-based organizations, shelters, and local resource partners</li><li>Identify opportunities to expand community presence and improve member access to services</li></ul>Community Resource Navigation<ul><li>Connect members to local programs and services</li><li>Build relationships with community-based organizations</li><li>Identify gaps in resources and escalate when needed</li></ul>Documentation & Compliance<ul><li>Complete timely and accurate documentation</li><li>Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements</li></ul>Team Collaboration<ul><li>Partner with internal teams, providers, and community stakeholders</li><li>Participate in case conferences and care coordination meetings</li></ul>How Success Is Measured<ul><li>Consistent member engagement and visit completion</li><li>Timely and accurate documentation</li><li>Effective care coordination and follow-through</li><li>Ability to manage caseload independently</li><li>Positive collaboration with internal and external partners</li><li>Ability to effectively communicate with internal and external stakeholders</li></ul>Who Thrives in This Role This role is a strong fit for someone who:<ul><li>Is comfortable working independently in the field</li><li>Can manage a high caseload independently with minimal supervision</li><li>Is resourceful, proactive, and solution-oriented</li><li>Thrives in fast-paced, community-based environments</li><li>Is passionate about supporting underserved populations</li><li>Cares about their community and its people</li><li>Independently navigate new software and company issued equipment</li></ul>BenefitsCompensation & Benefits<ul><li>$25.00 – $29.00/hour (based on experience)</li><li>Monthly stipend + mileage reimbursement</li><li>PTO + paid sick time</li><li>11 paid holidays (including birthday + floating holiday)</li><li>4 paid volunteer hours per month</li><li>90% employer-paid employee-only medical benefits</li><li>FSA </li><li>Short-term & long-term disability, AD&D</li><li>Employee Assistance Program (EAP)</li><li>401(k) with company match</li><li>Quarterly in-person team events</li></ul><h3>Equal Employment Opportunity</h3>Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.Pre-Employment Requirements Employment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.AI & Human Interaction (HI) in RecruitmentPacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Pacific Health Group

Enhanced Care Management Lead Care Coordinator

Accidental Death and Dismemberment (AD&D)

Alliance/Partner Management

Artificial Intelligence (AI)

Auto Insurance

Background Investigation

Behavioral Health

Case Management

Communication Skills

Community Health

Community Relations

Community and Social Services

Diversity

Documentation

Driver's License

Employee Assistance Plan

Engineering Change Management

Equal Employment Opportunity (EEO)

Flexible Spending Accounts

Follow Through

Health Plan

Healthcare

High Tech Industry

Hospital

Human Interaction

Laptop PC

Maintain Compliance

Medi-Cal

Multilingual

Organizational Skills

People Management

Plan Meetings

Psychiatry and Mental Health

Reimbursement

Social Work

Spanish Language

Systems Administration/Management

Time Management

Willing to Travel

Workable

Oversee the day-to-day operations of clinical trials at various sites, ensuring adherence to study protocols, regulatory compliance, and good clinical practice (GCP). Act as the primary point of contact between the sponsor, study sites, and internal teams, facilitating effective communication and resolution of any issues that arise.

HOUR

<div class="content-intro">Orso Health is a leading organization in clinical research, dedicated to advancing healthcare through innovative studies. We are committed to excellence in research and invite you to be part of our dynamic team. California and the Arizona market. Known for our high standards of excellence, we are committed to providing compassionate, patient-centered care for both pediatric and adult patients. Our dedicated team strives to improve lives through the expert diagnosis and treatment of a wide range of allergy and asthma conditions. We are looking for high-energy, kind, and collaborative individuals who are eager to grow personally and professionally to join our team.  </div><h3>Position Summary</h3> We are seeking a dedicated and experienced Senior Clinical Research Coordinator (CRC) to join our team. The ideal candidate will play a key role in managing clinical trials across multiple sites, ensuring compliance with regulatory requirements and study protocols while maintaining the highest standards of participant safety and data integrity. The position requires regular travel to study sites, making it essential for the candidate to be adaptable and organized.This position requires some travel, with occasional support at our clinic sites in San Diego, Torrance, Long Beach, Scottsdale AZ. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday, Onsite in our El Centro Clinic. <h3>Key Responsibilities</h3>Site Management:<ul><li>Oversee the day-to-day operations of clinical trials at various sites, ensuring adherence to study protocols, regulatory compliance, and good clinical practice (GCP).</li></ul>Training & Mentorship:<ul><li>Provide training and support to junior CRCs and site staff, fostering a collaborative environment and ensuring proficiency in study procedures.</li></ul>Participant Interaction:<ul><li>Engage with study participants, including recruitment, informed consent, and addressing any questions or concerns regarding the study process.</li></ul>Data Collection & Documentation:<ul><li>Ensure accurate and timely collection, documentation, and reporting of study data in accordance with regulatory guidelines and sponsor requirements.</li></ul>Regulatory Oversight:<ul><li>Maintain all necessary regulatory documentation, including IRB submissions, regulatory binders, and serious adverse event (SAE) reporting.</li></ul>Sponsor & Stakeholder Communication:<ul><li>Act as the primary point of contact between the sponsor, study sites, and internal teams, facilitating effective communication and resolution of any issues that arise.</li></ul>Quality Assurance & Compliance:<ul><li>Participate in site visits and audits, ensuring compliance with all study protocols and regulations.</li></ul><h3>Qualifications & Requirements </h3>Education:<ul><li>Bachelor's degree in a related field (e.g., life sciences, nursing, or similar).</li></ul>Experience:<ul><li>Minimum of 5 years of experience in clinical research, with at least 2 years as a Clinical Research Coordinator.</li><li>Experience in a variety of therapeutic areas is a plus.</li></ul>Knowledge & Skills:<ul><li>Strong knowledge of GCP, FDA regulations, and clinical trial processes.</li><li>Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.</li><li>Strong communication and interpersonal skills, capable of working collaboratively with diverse teams.</li><li>Proven ability to work independently and handle challenging situations effectively.</li></ul>Technology Proficiency:<ul><li>Proficient in using clinical trial management systems (CTMS) and electronic data capture (EDC) tools.</li></ul>Travel:<ul><li>Willingness to travel frequently between sites as required.</li></ul>Preferred Qualifications:<ul><li>Certification in clinical research (e.g., ACRP or SOCRA certification).</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Comprehensive health, dental, and vision insurance.</li><li>Opportunities for professional development and continuing education.</li></ul><h3>Compensation</h3>The hourly range for this position is $33.00-40.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, and experience.<div class="content-conclusion"><h3>Physical Requirements</h3>Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. Frequent use of hands and fingers for patient care and equipment operation. Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.<h3>What We Offer</h3><ul><li>Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities
<ul><li>In addition, we offer paid time Off (PTO), sick time, floating holiday and holiday pay </li></ul></li><li>Opportunity to shape the future of cutting-edge clinical research in beautiful San Diego (and across our expanding network)</li><li>An opportunity to play an active role in medical advancement</li></ul>If this role excites you, please submit your resume and a cover letter outlining your relevant experience and why you're passionate about joining our team. We look forward to hearing from enthusiastic candidates ready to drive our success!California Consumer Privacy Act (CCPA) Notice Orso Health ("OH") complies with the California Consumer Privacy Act ("CCPA"). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process.</div>

Orso Health

Senior Clinical Research Coordinator

GreenHouseAPI

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Enhanced Care Management Lead Care Coordinator Pacific Health Group

Senior Clinical Research Coordinator Orso Health

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