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Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process. As a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels.

<p>Description</p><p>As a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels. Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process.</p><p>Key Responsibilities:</p><ul><li><p>Customer Service:</p></li><li><p>Handle customer inquiries and concerns through phone, email, and chat.</p></li><li><p>Provide timely and accurate information to customers, ensuring a positive experience.</p></li><li><p>Order Management:</p></li><li><p>Address and resolve issues related to online orders promptly.</p></li><li><p>Ensure smooth processing of warranty claims and adherence to the 30-day guarantee procedures.</p></li><li><p>Accurately manage and document special orders and group sales, ensuring clear communication and timely fulfillment.</p></li><li><p>Gift Cards:</p></li><li><p>Manage and assist customers with online gift card inquiries and transactions.</p></li><li><p>Ensure the secure and efficient issuance and redemption of gift cards.</p></li><li><p>Address Verification and Fraud Prevention:</p></li><li><p>Execute address verification procedures to enhance accuracy.</p></li><li><p>Monitor and prevent fraudulent activities, taking appropriate actions as necessary.</p></li><li><p>Online Returns:</p></li><li><p>Oversee the online returns process, guiding customers through the steps.</p></li><li><p>Process online returns both physically and digitally and pass them off to the logistics team for the necessary next steps.</p></li><li><p>Ensure compliance with company policies and procedures for returns.</p></li></ul><p>Requirements</p><p>Qualifications:</p><ul><li>High school diploma or equivalent; additional education in a related field (preferred).</li><li>Proven experience in customer service, preferably in an online retail environment.</li><li>Proven experience with sales of outdoor recreation categories.</li></ul><p>Attributes:</p><ul><li>Excellent internal and external communication skills, both written and verbal.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Customer-focused mindset with a commitment to delivering exceptional service.</li><li>Ability to handle multiple tasks simultaneously in a fast-paced environment.</li><li>Familiarity with e-commerce platforms and customer service tools.</li></ul>

Outdoor Gear Exchange Inc

E-commerce Customer Service Specialist

Card Processing

Claims Processing

Communication Skills

Corporate Policies

Customer Relations

Customer Satisfaction

Customer Service Tools

Customer Support/Service

Detail Oriented

Document Management

High School Diploma

Logistics

Maintain Compliance

Microsoft Exchange Server

Multitasking

Order Management

Presentation/Verbal Skills

Problem Solving Skills

Recreation

Resolve Customer Issues

Retail

Returns Processing

Sales

Service Delivery

Time Management

Writing Skills

eCommerce

ADAPTED_NOW

The Payroll Specialist will ensure complete and accurate processing of bi-weekly payrolls, by performing administrative and bookkeeping tasks and applying accepted payroll procedures in preparing and maintaining payroll records. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

<h4>Overview</h4><p>American Management Association (www.amanet.org), a world leader in professional talent development, is looking for a <strong>Payroll Specialist </strong>in Saranac Lake, NY.  The Payroll Specialist will ensure complete and accurate processing of bi-weekly payrolls, by performing administrative and bookkeeping tasks and applying accepted payroll procedures in preparing and maintaining payroll records..</p><h4>Responsibilities</h4><ul><li><p>Maintain accurate payroll records and ensure accurate compensation payments due to all employees, net of authorized withholdings and deductions</p></li><li> Maintain employee master records and directories captured in payroll system in a highly confidential and accurate manner</li><li> Process Payrolls through third-party provider</li><li> Prepare journal entries to accrue and report proper employee payroll costs </li><li> Prepare ad hoc reporting to satisfy requests for payroll data using payroll system report writers</li><li> Oversee the quarterly and annual Payroll tax returns and compliance reporting, including accurate W-2 reporting</li><li> Review timecard reporting submitted by employees and supervisors for completeness and appropriateness of entries</li><li> Maintain automated PTO records for all employees</li><li> Prepare and submit various deductions, such as retirement contributions, mass transit, FSA elections, and garnishments, to appropriate agencies according to schedules</li><li> Reconcile multiple Balance Sheet and P&L accounts related to Payroll transactions</li><li> Prepare and provide reports and analysis to auditors during annual financial statement audit and 403b audit</li><li> Train new hires and colleagues on appropriate timecard procedures</li><li> Participate in projects relating to Payroll</li><li> Author and maintain process and procedure documentation for key functions</li><li> Assist the HR department with the maintenance of company policies to ensure compliance with applicable state and federal laws</li><li> Provide coverage within the Finance department as needed</li><li> Other duties as assigned</li></ul><h4>Qualifications</h4><ul><li>2-year Degree in Business field plus 2 years of relevant Payroll experience OR 4 year degree in Business</li><li>Knowledge of basic bookkeeping and financial transactions</li><li>Familiarity with ADP preferred</li><li>Above-average MS Excel skills</li><li>Ability to work in a fast-paced environment while multitasking and maintaining accuracy</li><li>Attention to detail and organizational abilities </li><li>Ability to work under pressure of meeting multiple time and volume deadlines</li><li>Demonstrated problem solving skills</li><li>Proven performance in a team environment</li><li>Ability to communicate effectively with colleagues and external parties</li><li>Reliability and strong work ethic</li><li>Ability to exercise good judgment</li><li>Relies on instructions and pre-established guidelines to perform tasks</li><li>Works under general supervision</li><li>Certain degree of creativity and latitude is required</li></ul><p> </p><p><strong>More about American Management Association:</strong></p><p> </p><p>AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, corporate and government solutions, and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.</p><p> </p><p> </p><p><em>An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans - an </em><em>ADA</em><em> compliance organization</em></p>

American Management Association Intl

Payroll Specialist

Administrative Skills

Analysis Skills

Balance Sheet

Bookkeeping

Documentation

Federal Laws and Regulations

Finance

Financial Audit

Financial Reporting

Financial Statements

Financial Transactions

Flexible Spending Accounts

Fortune 500 Customers

Government

Journal Entries

Microsoft Excel

Organizational Skills

Payroll Software/Services

Payroll Tax

Performance Management

Profit & Loss

Public Transport

Reconciliation

Record Keeping

Reporting Skills

Seminars

State Laws and Regulations

Talent Management

Tax Regulations

Tax Returns

Web Casting

Webinar

American Management Association

OTHER

YEAR

Lewis Services

Safety Specialist

[AW]-iCims

In this role, you’ll be the friendly voice and knowledgeable guide helping clients access essential products like incontinence supplies, urological items, and other personal care essentials—all delivered discreetly to their door. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.

HOUR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><strong>Ready to make a real difference in people’s lives?</strong> ActivStyle is seeking compassionate, driven individuals to join our team—where purpose meets professionalism. As a trusted provider of home-delivered medical supplies, we empower our clients to live with dignity, independence, and comfort.</p><p>ActivStyle is currently hiring for a dedicated <strong>Customer Service Specialist</strong> in our Plattsburgh, NY Office. In this role, you’ll be the friendly voice and knowledgeable guide helping clients access essential products like incontinence supplies, urological items, and other personal care essentials—all delivered discreetly to their door.</p><p>If you’re passionate about helping others and thrive in a supportive, mission-driven environment, we’d love to welcome you to the ActivStyle family.</p><p><strong>Position Summary:</strong></p><p>Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.</p><div><h1>Essential Functions and Job Responsibilities:</h1><ul><li>Develop and maintain working knowledge of current products and services offered by the company</li><li>Answer all calls and emails in a timely manner, in adherence to their goals</li><li>Document all call information according to standard operating procedures</li><li>Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs</li><li>Process orders, route calls to appropriate resource and follow up on customer calls where necessary</li><li>Review all required documentation to ensure accuracy</li><li>Accurately process, verify, and/or submit documentation and orders</li><li>Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles</li><li>Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required</li><li>Must be able to navigate through multiple online EMR systems to obtain applicable documentation</li><li>Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies</li><li>Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered</li><li>Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.</li><li>Meet quality assurance requirements and other key performance metrics</li><li>Facilitate resolution on customer complaints and problem solving</li><li>Pays attention to detail and has great organizational skills</li><li>Actively listens to patients and handle stressful situations with compassion and empathy</li><li>Flexible with the actual work and the hours of operation</li><li>Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents</li><li>Develop and maintain working knowledge of current HME products and services offered by the company.</li><li>Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>Completes assigned compliance training and other educational programs as required.</li><li>Maintains compliant with ActivStyle’s Compliance Program.</li><li>Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.</li><li>Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.</li><li>Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>Perform other related duties as assigned.</li></ul><h1>Competency, Skills and Abilities:</h1><ul><li>Excellent customer service skills</li><li>Analytical and problem-solving skills with attention to detail</li><li>Decision Making</li><li>Excellent ability to communicate both verbally and in writing</li><li>Ability to prioritize and manage multiple tasks</li><li>Proficient computer skills and knowledge of Microsoft Office</li><li>General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>Ability to work independently as well as follow detailed directives</li><li>Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>Computer skills including knowledge of Microsoft Office applications</li></ul><h1>Education and Experience Requirements:</h1><ul><li>High School Diploma or equivalent &</li><li>One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.<br/>Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li></ul><h1>Physical Demands and Work Environment:</h1><ul><li>Work environment may be stressful at times, as overall office activities and work levels fluctuate</li><li>Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li><li>Subject to long periods of sitting and exposure to computer screen</li><li>Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li><li>Must be able to lift 5 to 10 pounds periodically as needed.</li><li> Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li><li>Mental alertness to perform the essential functions of position.</li><li>May be exposed to angry or irate customers or patients</li><li>May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li></ul><div><p><strong><u>Amazing Benefits At A Glance:</u></strong></p></div><ul><li>Team Driven and Values Based Culture</li><li>Medical, Dental, and Vision Benefits</li><li>Paid Time Off (PTO), Holiday Pay, Sick and Safe Time for Applicable States</li><li>Employee Assistance Program</li><li>Career Growth Opportunities</li><li>401(k) and Generous Employer Match Opportunity</li><li>$16.00 - 16.50/hour based on experience</li></ul><div> At ActivStyle we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer. </div><div><br/><em>This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.</em></div><div>   </div><p> </p><p> </p></div><p> </p></div></div></div></div></div></div></div></div></div><div>   </div><div>   </div><div>   </div><div>   </div><div>   </div><div>   </div><div>   </div></div></div></div></div></div></div></div></div></div><div><div><div><div>   </div></div><div><div><div><p> </p></div></div></div></div></div><img alt="" height="1" src="https://jbgr.la/t/v/H4sIAAAAAAAA_6tWyspP8kxRslIytjSxNFTSUUrKTyxKAYsYAXklmbmpxSWJuQVKVnmlOTm1eoVlBvnB5l6RQc4B8WmBgZW6mVlOVaV-kRVGgT75nsXZ2bpFFmYlllmG-ckACddQvVwAAAA=" width="1"/>

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Compliance Specialist Jobs in South Pole, NY

E-commerce Customer Service Specialist Outdoor Gear Exchange Inc

Payroll Specialist American Management Association Intl

Safety Specialist Lewis Services

Customer Service Specialist ActivStyle

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