Key ResponsibilitiesServe as the first point of contact for patients and visitors, providing a welcoming and respectful experienceConduct patient intake and enrollment processes for clinic servicesCollect and verify documentation related to patient eligibility and servicesAccurately enter patient information into the electronic health record (EHR) systemSchedule appointments and coordinate referrals to internal programs and community partnersAnswer and manage calls through a multi-line phone systemMaintain confidentiality and compliance with HIPAA and clinic policiesSupport a collaborative clinic environment focused on patient-centered careRequired QualificationsHigh school diploma or equivalentAt least one year of customer service, administrative, or front desk experienceProficiency in Microsoft Office applicationsExperience using multi-line phone systemsStrong organizational, communication, and customer service skillsPreferred QualificationsBilingual in English and SpanishPrevious experience working in a medical office or healthcare settingExperience using electronic medical records (EMR/EHR) systemsExperience working with vulnerable or underserved populationsCompensation and BenefitsStarting pay begins at $18/hour and may vary based on experience. This role plays a critical part in helping individuals access care by managing the intake and enrollment process and connecting patients to medical, dental, behavioral health, and case management services.