Keywords: Knowledge Management, Knowledge Base Management, Content Management, Content Strategy, Call Center Operations, Contact Center Support, Immigration Policy, Technical Writing, Policy Writing, Content Governance, Customer Service Content, Knowledge Articles, SOP Development, Content Quality Assurance, Communications. The Call Center Knowledge Management Manager (Immigration Services) is responsible for overseeing the development, maintenance, accuracy, and continuous improvement of call center knowledge resources, scripts, and content used by customer service representatives (CSRs).