Skills Required: This position requires five (5) years of experience with the following: Applying ITIL processes and best practices across the full service lifecycle, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, to define service governance, operating procedures, controls, and continuous improvement metrics; Designing, implementing, and operating resilient platform integrations and managing production traffic and controls through API Management, including capacity planning, throttling and rate-limiting, failure-mode design, and high-availability operational readiness; Building and operating automated delivery and infrastructure workflows using Kubernetes and CI/CD pipelines, provisioning and managing cloud infrastructure with Terraform, and engineering distributed platform components using AWS, Databricks, and Kafka to support reliable deployment, scaling, and rollback strategies; Designing and executing chaos engineering exercises using tools such as Gremlin to validate service-level objectives, identify systemic failure modes, implement resiliency improvements across infrastructure and application layers, and run controlled experiments such as dependency failure simulation, resource exhaustion, or load scenarios; Driving and owning Incident, Change, and Problem Management processes, including guiding Sev-1 bridges, coordinating triage and service restoration, conducting structured root-cause analysis, and implementing durable corrective and preventive actions to reduce recurrence and improve reliability; Designing, implementing, and operating end-to-end observability solutions using Dynatrace, Prometheus, Grafana, Splunk, and CloudWatch, including telemetry instrumentation, log, metric, and trace correlation, alert tuning, dashboarding, and defining actionable runbooks and on-call readiness; Troubleshooting complex infrastructure and application issues in production using hypothesis-driven debugging across services and data-driven decision-making, and implementing systemic fixes that measurably improve resiliency, reliability, and mean time to recovery. QUALIFICATIONS: Minimum education and experience required: Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Software Engineer, IT Project Manager, Computer Systems Analyst, Systems Engineer, or related occupation.