Managing tier 3 escalations from the implementation and support teams focusing on Robotics or industrial automation experience, including familiarity with PLCs, industrial robotics and industrial communication protocols * Commissioning & integration of AMR systems at manufacturing facilities throughout North America * Creating system documentation and manuals for end user consumption to include application navigation, How To"s, and Toyota specific use cases Qualifications/ What you bring (Must Haves) * Bachelor"s degree in Engineering, Computer Science, and/or Information Systems or equivalent professional work experience * 4+ years IT/IS systems * 2+ years IL equipment / automation or similar * 2+ years of experience with a minimum of two platforms: PLCs (Allen Bradley, Toyopuc, Omron, Mitsubishi), AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation) * Comfort with Linux, Docker, and Bash * Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases. * Identify industry leaders in logistics automation and ensure internal product roadmaps align with best strategies and supporting frameworks * Lead the transition of development of PoC"s and SOWs relating to automating internal logistics processes into production environments while supporting IT requirements and MES/ERP system integration with AMR Fleet management software.