These knowledge, skills, and abilities are usually, although not always, acquired through completion of a Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Business Administration, or a related field; five (5) years of demonstrated professional-level experience in systems administration, enterprise application administration, Microsoft 365 administration, server management, storage management, virtualization, backup and recovery, endpoint management, cloud services, networking, cybersecurity, Helpdesk operations, or related areas; and one (1) year of experience supervising, leading, or coordinating Helpdesk or technical support staff. JOB OBJECTIVE: To oversee, maintain, secure, and optimize the primary systems and applications, server environments, storage platforms, backup and recovery services, directory services, virtualization resources, and associated enterprise infrastructure to support secure and efficient technology operations within the Little Rock Convention & Visitors Bureau.