Responsibilities - Leading client service workstreams across life, annuity, and group benefits operations initiatives - Managing project plans, timelines, budgets, and deliverables for operating model and process improvement efforts - Guiding teams through business process optimization, process redesign, and root cause analysis - Developing solutions for policy administration, claims, servicing, and book of business management activities - Applying data and analytics to support conversion planning, reporting, and operational decision making - Reviewing cloud-based and AI-enabled platform implementations across insurance operations environments - Coaching team members on customer service, service delivery models, and client issue resolution - Building relationships with client leaders to assess operational challenges and identify improvement opportunities - Coordinating work across finance, actuarial, investments, reporting, and data exchange activities - Promoting use of digital tooling and process modeling to improve scalability and service performance What You Must Have - At least a Bachelor''s degree - At least 6 years of experience What Sets You Apart - Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance - Leading client service operations across life, annuity, or group benefits - Managing process redesign, service delivery, and operating model improvements - Applying business process modeling, root cause analysis, and analytics - Coaching teams while navigating ambiguity and shifting priorities - Using digital tooling, AI fluency, and data-driven decision-making - Working in insurance operations with policy, claims, or servicing knowledge Travel Requirements Up to 60% Job Posting End Date The salary range for this position is: $99,000 - $232,000. Industry/Sector Insurance Specialism Operations Management Level Manager Job Description & Summary The Opportunity As a Life, Annuity & Group Benefits Operations Consultant - Manager you will lead client service work across operating model design, process improvement, data exchange and conversion, in-force book management, and insurance platform implementation within our Advisory practice.