Additional Experience: Exposure to remote office setups, trial support environments, ServiceNow, Cisco video conferencing systems, iManage, PeopleSoft, Intapp Time, Avaya, Entra Multifactor Authentication (MFA), and Lenovo devices is a plus. Technical Expertise: Strong knowledge of desktop hardware, software, Microsoft Windows 11, Microsoft 365, Microsoft Azure, Microsoft Intune, Microsoft Teams, Citrix, VPN technologies, and end-user computing environments.