Communication : Ability to communicate technical and non-technical information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions. This position is responsible for hands-on execution of services and support for cabling infrastructure, maintaining and repairing store endpoints, phone system hardware, and assisting with networking equipment and store servers.