Master's degree in Business, Aviation Management, Engineering, Supply Chain, or related field with 5+ years of relevant commercial aviation, MRO, customer program management, contract administration, pricing, operations, or customer account ownership experience preferred; or Bachelor's degree in a related field with 7+ years of relevant experience. The Customer Program Manager owns program performance, drives customer communication, manages repair lifecycle risk, supports pricing and contract decisions, and ensures assigned programs meet expectations for turnaround time, on-time delivery, quality, revenue conversion, margin, and customer satisfaction.