FULL_TIME

FEED

OTHER

The Digital Concierge Specialist works in a team-oriented environment with advisors, client service associates, various product partners and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

The Digital Concierge Specialist is the primary point of contact for all online related needs of our Private Banking clients, advisors, and client service specialists. He/she is responsible for assisting high/ultra-high net worth clients with all aspects of the online experience and for the development and delivery of digital training to advisors and client service specialists.The Digital Concierge Specialist works in a team-oriented environment with advisors, client service associates, various product partners and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience. The Digital Concierge Specialist is passionate, motivated, service-oriented individual, with strong interpersonal, verbal, and written communication skills. Strong online, systems, communication and presentation skills are essential. Online Support/Team Responsibilities: <ul><li> Ability to fluently communicate (written and verbally) In Chinese/Mandarin </li><li> Lead and participate in client outreach to drive client adoption of digital tools. </li><li>Assist clients having issues logging in or navigating on the website/mobile app/tablet on calls/Zoom. Resolve client inquiries and problems through effective interaction with clients, advisors, product partners, operations, and other staff in a timely and professional manner.</li><li>Provide detailed demo of the system and benefits of using the digital tool set to both internal and external clients, sometimes in a forum in front of an audience.</li><li>Handle internal stakeholders/client enquiries via email, zoom or any other Digital Concierge channel. Provide support as a Digital Concierge Specialist and work closely with the LatAm & GFG Management team.</li><li> Handle operational, technology, administrative tickets related to our JPMorgan Private Banking and Digital Products</li><li>Manage projects related to Private Banking's website constant enhancements, reviewing business requirements and technical specifications, and performing User Acceptance Tests.</li></ul>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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JPMorgan Chase Bank, N.A.

IPB Digital Concierge Specialist

equestftpin

UNKNOWN

ADAPTED_NOW

Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. + Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.

HOUR

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 2025-233968 JOB OVERVIEW The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Customer Service + Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place. + Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal. + Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process. + Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification. + Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient. + Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to. + Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc. + Send get well cards to residents in the hospital. + Order Memory Flower for any residents that have passed away. + Send sympathy cards to families and/or responsible parties as needed. Sales and Marketing + Order flowers and name plates for new residents prior to move in. + Order guest meals for resident and family for day of move in. + Create and maintain marketing and move-in packet inventory as needed. + Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living. + Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable. + Perform other administrative duties pertaining to the resident move-in process. Front Desk and Bistro Areas + Keep desk and entry area neat and organized. + Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary. + Keep music playing throughout the day. + Ensure that another team member covers the front desk when stepping away to complete above duties. Risk Management + Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. + Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. + Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures. + Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below: + Respond to emergencies as indicated in Sunrise’s policies and procedures. + Responsible for all guests and residents to appropriately sign themselves in and out at all times. + Maintain a high-risk elopement list with photograph at front desk. + Heightened awareness of the entry and exit of all residents. Administrative + Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary. + Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator. + Collect meal ticket money and account for and process money in accordance with internal business control procedures. + Organize and distribute mail to residents, Executive Director, and Department Coordinators. + Collect and distribute resident and community newspapers. + Post and display the Daily Menu on Menu Board. + Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller. + Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned. + Monitor and order office supplies as needed. + Track and disperse team member paychecks. Training, and Contributing to Team Success + Participate actively as a member of a team and committed to working toward team goals. + Demonstrate in daily interactions with others, our Team Member Credo. + Commit to serving our residents and guests through our Principles of Service. + Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. + Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator. + Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. + Perform other duties as assigned. Core Competencies + Ability to handle multiple priorities + Possess written and verbal skills for effective communication + Demonstrate good organizational, time management, and follow through skills + Possess accurate record keeping skills + Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications + High School degree/GED + Proven customer service experience and skills + Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications + As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. We also offer benefits and other compensation that include: + Medical, Dental, Vision, Life, and Disability Plans + Retirement Savings Plans + Employee Assistant Program / Discount Program + Paid time off (PTO), sick time, and holiday pay + myFlexPay offered to get paid within hours of a shift + Tuition Reimbursement + In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. + Some benefits have eligibility requirements _Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_ PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). Location : Name _Sunrise of Wilmington_ _Location : Address_ _2215 Shipley Road_ _Location : City_ _Wilmington_ _Location : State/Province (Full Name)_ _Delaware_ Salary Range _USD $15.20 - USD $19.00 /Hr._ Variable Compensation _No Bonus or Commissions_ Sunrise Senior Living is an Equal Opportunity Employer.

Sunrise Senior Living

Concierge

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IPB Digital Concierge Specialist JPMorgan Chase Bank, N.A.

Concierge Sunrise Senior Living

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