Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

CRAWL_WRAP

UNKNOWN

The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

HOUR

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.What You’ll Be DoingThe Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat.During a Typical Day, You’ll<ul><li style="font-family:'arial'">Provide an exceptional member experience in every interaction.</li><li style="font-family:'arial'">Provide insightful advice and direct support to members in need.</li><li style="font-family:'arial'">Diagnose issues and provide resolution with teaching and guidance.</li><li style="font-family:'arial'">Partner with legacy app owners for troubleshooting and resolution.</li><li style="font-family:'arial'">Research and resolve billing or payment issues.</li><li style="font-family:'arial'">Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.</li><li style="font-family:'arial'">Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.</li></ul>What You Bring to the Role<ul><li style="font-family:'arial'">High school diploma required; an associate or bachelor’s degree is a plus</li><li style="font-family:'arial'">3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing</li><li style="font-family:'arial'">A passion for exceptional customer service, the automotive industry, and cutting-edge technology</li><li style="font-family:'arial'">Excellent communication skills – both verbal and written</li><li style="font-family:'arial'">Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.</li></ul>What You Can Expect<ul><li style="font-family:'arial'">Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors)</li><li style="font-family:'arial'">Health/Dental/Vision/Life Insurance</li><li style="font-family:'arial'">Flexible Spending Account (FSA) and Health Savings Account (HSA)</li><li style="font-family:'arial'">Traditional 401(k) Plan</li><li style="font-family:'arial'">Vacation/Sick Time and Paid Holidays</li><li style="font-family:'arial'">Tuition Reimbursement</li><li style="font-family:'arial'">Employee Assistance Program</li><li style="font-family:'arial'">Employee Discount Program</li><li style="font-family:'arial'">Training and Development Programs (Percepta College)</li><li style="font-family:'arial'">Employee Rewards Program (Perci Perks)</li></ul>A Bit More About Your RoleIn this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.About PerceptaEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:<ul><li style="font-family:'arial'">Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.</li><li style="font-family:'arial'">Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.</li><li style="font-family:'arial'">Leave it better – We take ownership and leave every process, person, and place better than we found it.</li><li style="font-family:'arial'">Win together – We succeed as one—celebrating, supporting, and showing up for each other.</li><li style="font-family:'arial'">Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.</li></ul>Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.#LI-Onsite

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Concierge Customer Service Representative

Automotive Industry

Billing

Communication Skills

Customer Experience

Customer Support/Service

Diversity

Employee Assistance Plan

Facebook

High School Diploma

Identify Issues

Leading Edge Technology

LinkedIn

Loyalty Programs

Marketing

Online Chat

Presentation/Verbal Skills

Problem Solving Skills

Public Affairs

Public/Media/Press/Analyst Relations

Sales

Service Delivery

Social Media

Software Administration

Training Program

Training/Teaching

Twitter

Video Chat

Vision Plan

Writing Skills

ADAPTED_NOW

The position focuses on answering product questions, assisting with orders and reservations, supporting charging solutions, and resolving customer concerns with a personalized, solution-oriented approach. This role is responsible for delivering exceptional customer service to current and prospective EV owners while building strong relationships between customers, GM brands, and dealership partners.

Job Title: EV Concierge Customer Experience Representative Location: Detroit, Michigan (Hybrid/Onsite as applicable) Job Type: W2 Contract Expected Hours per Week: 40 hours per week Schedule: Monday–Friday between 8am–12:00am EST; weekends 9am–9pm EST (shift flexibility required) Pay Range: [Insert Pay Rate]Position Description: We are seeking a Customer Experience Representative to support General Motors’ EV Concierge Call Center. This role is responsible for delivering exceptional customer service to current and prospective EV owners while building strong relationships between customers, GM brands, and dealership partners. The position focuses on answering product questions, assisting with orders and reservations, supporting charging solutions, and resolving customer concerns with a personalized, solution-oriented approach.What You’ll Do: Support inbound and outbound customer interactions via phone, chat, and email. Serve as a product expert across Chevrolet, Buick, GMC, and Cadillac EV platforms. Assist with product inquiries, reservations, ordering, dealership coordination, and ownership support. Provide guidance on EV charging solutions, vehicle features, and troubleshooting. Manage and document customer interactions within CRM systems. Take full ownership of customer cases and ensure resolution through follow-up and case management. Handle escalations and refer unresolved concerns to appropriate departments. Process reimbursement claims and provide goodwill solutions when appropriate. Coordinate with dealerships, internal teams, and third-party partners to resolve issues. Deliver a high-quality, customer-first experience that drives satisfaction and loyalty.Skills Required: Customer service and call center experience. Strong communication and active listening skills. Ability to navigate multiple systems and CRM tools. Time management and multitasking in high-volume environments. Problem-solving and conflict resolution skills.Skills Preferred: Basic understanding of electric vehicles and charging platforms. Experience working with cross-functional teams or external partners.Experience Required: 1–2 years of customer service or call center experience. Strong computer navigation and typing skills (40 WPM). Excellent verbal and written communication skills. High attention to detail and organizational ability.Even Better, You May Have: Experience supporting automotive or EV-related products. Comfort working in fast-paced, high-volume environments. Experience with CRM systems and case management tools. Proven ability to handle escalated customer situations.Experience Preferred: 0Education Required: High School Diploma or GED #LI-JV1

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment.

Epitec, Inc

EV Concierge

Alliance/Partner Marketing

Call Centers

Case Management

Claims Processing

Consumer Branding

Cross-Functional

Customer Escalations

Customer Relations

Customer Relationship Management (CRM) Systems

Detail Oriented

Document Management

Follow Through

Multitasking

Organizational Skills

People Management

Reimbursement

Time Management

Typing

Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.

<h4> </h4>When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.<h4>COMMUNITY NAME</h4>Sunrise of Bloomfield Hills<h4>Job ID</h4>2026-241315<h4>JOB OVERVIEW</h4>The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.<h4>RESPONSIBILITIES & QUALIFICATIONS</h4> Job Description <h4>Essential Duties</h4>As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:<h4>Customer Service</h4><ul><li>Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.</li><li>Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.</li><li>Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.</li><li>Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.</li><li>Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.</li><li>Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.</li><li>Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.</li><li>Send get well cards to residents in the hospital.</li><li>Order Memory Flower for any residents that have passed away.</li><li>Send sympathy cards to families and/or responsible parties as needed.</li></ul><h4>Sales and Marketing</h4><ul><li>Order flowers and name plates for new residents prior to move in.</li><li>Order guest meals for resident and family for day of move in.</li><li>Create and maintain marketing and move-in packet inventory as needed.</li><li>Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.</li><li>Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.</li><li>Perform other administrative duties pertaining to the resident move-in process.</li></ul><h4>Front Desk and Bistro Areas</h4><ul><li>Keep desk and entry area neat and organized.</li><li>Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.</li><li>Keep music playing throughout the day.</li><li>Ensure that another team member covers the front desk when stepping away to complete above duties.</li></ul><h4>Risk Management</h4><ul><li>Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li>Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li>Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.</li><li>Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:</li><li>Respond to emergencies as indicated in Sunrise’s policies and procedures.</li><li>Responsible for all guests and residents to appropriately sign themselves in and out at all times.</li><li>Maintain a high-risk elopement list with photograph at front desk.</li><li>Heightened awareness of the entry and exit of all residents.</li></ul><h4>Administrative</h4><ul><li>Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.</li><li>Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.</li><li>Collect meal ticket money and account for and process money in accordance with internal business control procedures.</li><li>Organize and distribute mail to residents, Executive Director, and Department Coordinators.</li><li>Collect and distribute resident and community newspapers.</li><li>Post and display the Daily Menu on Menu Board.</li><li>Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.</li><li>Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.</li><li>Monitor and order office supplies as needed.</li><li>Track and disperse team member paychecks.</li></ul><h4>Training, and Contributing to Team Success</h4><ul><li>Participate actively as a member of a team and committed to working toward team goals.</li><li>Demonstrate in daily interactions with others, our Team Member Credo.</li><li>Commit to serving our residents and guests through our Principles of Service.</li><li>Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li>Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.</li><li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li>Perform other duties as assigned.</li></ul><h4>Core Competencies</h4><ul><li>Ability to handle multiple priorities</li><li>Possess written and verbal skills for effective communication</li><li>Demonstrate good organizational, time management, and follow through skills</li><li>Possess accurate record keeping skills</li><li>Demonstrate good judgment, problem solving and decision-making skills</li></ul><h4>Experience and Qualifications</h4><ul><li>High School degree/GED</li><li>Proven customer service experience and skills</li><li>Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications</li><li>As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul><h4>ABOUT SUNRISE</h4>Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. We also offer benefits and other compensation that include:<ul><li>Medical, Dental, Vision, Life, and Disability Plans</li><li>Retirement Savings Plans</li><li>Employee Assistant Program / Discount Program</li><li>Paid time off (PTO), sick time, and holiday pay</li><li>myFlexPay offered to get paid within hours of a shift </li><li>Tuition Reimbursement</li><li>In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>Some benefits have eligibility requirements</li></ul>Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®<h4>PRE-EMPLOYMENT REQUIREMENTS</h4>Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. <h4>COMPENSATION DISCLAIMER</h4>Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Sunrise Senior Living

Concierge

Sunrise Senior Living Jobs

FEED

Surrounding areas within a commutable distance: Northville, Walled Lake, Wixom, Farmington Hills, Farmington, Wolverine Lake, Plymouth, South Lyon, Franklin, Orchard Lake, Livonia, Milford, Bingham Farms, Keego Harbor, Redford, Westland, Sylvan Lake, Canton, Lathrup Village, Southfield, Garden City . Assist with the serving of meals that are palatable and appetizing in appearance, and prepare and serve food and snacks in accordance with established portion control procedures, sanitary regulations, and established policies and procedures.

<img src="../docs/tam/ckeditor_images/Novi1738693734%281%29.jpg" style="height:500px;width:500px"/>Join our EPIC Culinary team at WellBridge of Novi!This position is responsible for providing assistance in all food functions as directed and in accordance with established food policies and procedures. Main responsibility being in charge of capturing meal orders for our residents and guests. Our patients and guests look forward to their meals every day and we look forward to providing them with great food that invokes happiness and joy.  How you will help people every day:<ul><li>Greeting of guests to the building, providing explanation of our menu, and ordering process for our daily specials as well as our Always Available Menu.</li><li>Meeting and talking with guests on a daily basis and taking meal orders.</li><li>Acquiring resident and guest preferences and collaborating with the RDN or Exec Chef on input in the Nutrition Management program.</li><li>Printing of meal production sheet for each meal and meal tickets.</li><li>Updating of the daily menu for the dining rooms.</li><li>Assist with the serving of meals that are palatable and appetizing in appearance, and prepare and serve food and snacks in accordance with established portion control procedures, sanitary regulations, and established policies and procedures.</li></ul> You will earn:  $16.00 per hour to start!<ul><li>Starting wages $15.15 per hour</li><li>PLUS $0.85 Hero Pay!</li><li>Yearly Wage Increases</li></ul> PLUS we offer you best in class benefits:<ul><li>Career Advancement opportunities - grow within the company!</li><li>Tuition Reimbursement - up to $2500 per year!</li><li>Unlimited Referral Bonuses - Build your own team of Heroes!<ul><li>up to $1500 per referral - any position- at any one of our other 27 facilities!</li></ul></li><li>401k with employer match</li><li>Holiday Pay - 7 paid holidays!</li><li>Attentive & Supportive Leadership!</li></ul> What you will need to be part of our EPIC team:<ul><li>ServSafe and Allergen Trained</li><li>Starbucks Barista trained is preferred.</li><li>Demonstrated knowledge and skills necessary to provide Bistro services.</li><li>Must be knowledgeable of food service laws, regulations and guidelines governing</li><li>Good interpersonal skills with demonstrated ability to communicate effectively with residents, physicians, visitors, and all facility personnel. </li><li>Excellent customer service skills with a commitment to delivering Excellent, Passionate, Innovative Care!</li><li>WB2</li></ul> Facility Address: 
Novi, Michigan, 48374 
Surrounding areas within a commutable distance: Northville, Walled Lake, Wixom, Farmington Hills, Farmington, Wolverine Lake, Plymouth, South Lyon, Franklin, Orchard Lake, Livonia, Milford, Bingham Farms, Keego Harbor, Redford, Westland, Sylvan Lake, Canton, Lathrup Village, Southfield, Garden City <div style="text-align:center"> Text: EPIC to 866.686.0150 to sign up for Job Alerts! 
Check us out on Social Media: <a href="https://www.facebook.com/nexcarewellbridge" rel="nofollow noopener noreferrer" target="_blank"><img alt="Facebook" src="https://cdn.tools.unlayer.com/social/icons/circle/facebook.png" style="height:32px;width:32px"/></a><a href="https://instagram.com/nexcarewellbridge/" rel="nofollow noopener noreferrer" target="_blank"><img alt="Instagram" src="https://cdn.tools.unlayer.com/social/icons/circle/instagram.png" style="height:32px;width:32px"/></a><a href="https://www.linkedin.com/company/nexcare-wellbridge-senior-living/mycompany/?viewAsMember=true" rel="nofollow noopener noreferrer" target="_blank"><img alt="LinkedIn" src="https://cdn.tools.unlayer.com/social/icons/circle/linkedin.png" style="height:32px;width:32px"/></a>https://www.nexcarehealth.com/contact/<a href="https://open.spotify.com/show/0g682n8NRoAUalHoDTMiGy" rel="nofollow noopener noreferrer" target="_blank"><img alt="Spotify" src="https://cdn.tools.unlayer.com/social/icons/circle/spotify.png" style="height:32px;width:32px"/></a><a href="https://x.com/NexcareWellBdge" rel="nofollow noopener noreferrer" target="_blank"><img alt="X" src="https://cdn.tools.unlayer.com/social/icons/circle/x.png" style="height:32px;width:32px"/></a></div>

NexCare WellBridge Senior Living

Culinary Concierge Order Clerk

Charge Capture

Cook Dishes

Dietary Management

Food Services

Interpersonal Skills

Leadership

Order Processing

Policy Development

Portion Control

Printing

Procedure Development

Regulations

ServSafe Certification

Team Building

Team Lead/Manager

Waitressing

The Applicant Manager

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Culinary Concierge Order Clerk NexCare WellBridge Senior Living

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