About you* Must be at least 21 years old* Strong customer service and hospitality mindset* Excellent communication and interpersonal skills with the ability to engage diverse audiences* Ability to anticipate guest needs and respond quickly, calmly, and professionally* Highly organized with strong attention to detail and the ability to manage multiple priorities* Problem-solving skills with a composed, solution-focused approach under pressure* Proficiency with reservation systems, point-of-sale (POS) platforms, or similar hospitality software* Team-oriented working style with strong collaboration skills across departments* Professional demeanor with strong presentation skills and brand representation awarenessPhysical Demands This role requires frequent standing and walking for extended periods, as well as bending, reaching, and lifting or carrying wine cases, glassware, or supplies weighing up to 50 pounds. Coordinate closely with tasting room associates and leadership to align on guest needs and service priorities.* Build relationships with guests to support personalized experiences and encourage repeat visits.*