UNKNOWN

ADAPTED_NOW

Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.

<h4> </h4>When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.<h4>Job ID</h4>2026-240453<h4>JOB OVERVIEW</h4>The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.<h4>RESPONSIBILITIES & QUALIFICATIONS</h4> Job Description <h4>Essential Duties</h4>As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:<h4>Customer Service</h4><ul><li>Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.</li><li>Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.</li><li>Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.</li><li>Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.</li><li>Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.</li><li>Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.</li><li>Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.</li><li>Send get well cards to residents in the hospital.</li><li>Order Memory Flower for any residents that have passed away.</li><li>Send sympathy cards to families and/or responsible parties as needed.</li></ul><h4>Sales and Marketing</h4><ul><li>Order flowers and name plates for new residents prior to move in.</li><li>Order guest meals for resident and family for day of move in.</li><li>Create and maintain marketing and move-in packet inventory as needed.</li><li>Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.</li><li>Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.</li><li>Perform other administrative duties pertaining to the resident move-in process.</li></ul><h4>Front Desk and Bistro Areas</h4><ul><li>Keep desk and entry area neat and organized.</li><li>Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.</li><li>Keep music playing throughout the day.</li><li>Ensure that another team member covers the front desk when stepping away to complete above duties.</li></ul><h4>Risk Management</h4><ul><li>Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li>Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li>Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.</li><li>Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:</li><li>Respond to emergencies as indicated in Sunrise’s policies and procedures.</li><li>Responsible for all guests and residents to appropriately sign themselves in and out at all times.</li><li>Maintain a high-risk elopement list with photograph at front desk.</li><li>Heightened awareness of the entry and exit of all residents.</li></ul><h4>Administrative</h4><ul><li>Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.</li><li>Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.</li><li>Collect meal ticket money and account for and process money in accordance with internal business control procedures.</li><li>Organize and distribute mail to residents, Executive Director, and Department Coordinators.</li><li>Collect and distribute resident and community newspapers.</li><li>Post and display the Daily Menu on Menu Board.</li><li>Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.</li><li>Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.</li><li>Monitor and order office supplies as needed.</li><li>Track and disperse team member paychecks.</li></ul><h4>Training, and Contributing to Team Success</h4><ul><li>Participate actively as a member of a team and committed to working toward team goals.</li><li>Demonstrate in daily interactions with others, our Team Member Credo.</li><li>Commit to serving our residents and guests through our Principles of Service.</li><li>Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li>Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.</li><li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li>Perform other duties as assigned.</li></ul><h4>Core Competencies</h4><ul><li>Ability to handle multiple priorities</li><li>Possess written and verbal skills for effective communication</li><li>Demonstrate good organizational, time management, and follow through skills</li><li>Possess accurate record keeping skills</li><li>Demonstrate good judgment, problem solving and decision-making skills</li></ul><h4>Experience and Qualifications</h4><ul><li>High School degree/GED</li><li>Proven customer service experience and skills</li><li>Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications</li><li>As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul><h4>ABOUT SUNRISE</h4>Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. We also offer benefits and other compensation that include:<ul><li>Medical, Dental, Vision, Life, and Disability Plans</li><li>Retirement Savings Plans</li><li>Employee Assistant Program / Discount Program</li><li>Paid time off (PTO), sick time, and holiday pay</li><li>myFlexPay offered to get paid within hours of a shift </li><li>Tuition Reimbursement</li><li>In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>Some benefits have eligibility requirements</li></ul>Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®<h4>PRE-EMPLOYMENT REQUIREMENTS</h4>Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. <h4>COMPENSATION DISCLAIMER</h4>Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Sunrise Senior Living

Concierge

Sunrise Senior Living Jobs

OTHER

FEED

Location : Address:
121 St Luke's Center Dr

Job Posting:
We are dedicated to providing exceptional care to every patient, every time.<span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #2f5496;" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #2f5496;" data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> Position Summary:<span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #2f5496;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> The Concierge Care Navigator is a dedicated liaison for St. Luke’s concierge patients and other patient populations of the organization. This role ensures a seamless, personalized healthcare experience by triaging care needs and coordinating provider visits and other care access points. The ideal candidate is a Registered Nurse with exceptional interpersonal, customer service, and communication skills. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values. <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> Education, Experience, & Licensing Requirements:  <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #2f5496;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> Education: Bachelor's in Science Nursing or other healthcare related field.<span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":259}"> Experience: Minimum of 3 years of clinical experience, preferably in ambulatory or care coordination settings. <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":259}"> Licensure: Current licensure as a Registered Nurse in the state of Missouri. Certification in Case Management (CCM) or Patient Navigation preferred. <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> Benefits for a Better You: <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #2f5496;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <table style="margin: 0px; padding: 0px; width: 409px; border-collapse: collapse; height: 103px;" data-tablestyle="MsoTableGrid" data-tablelook="1184" aria-rowcount="4"><tbody style="margin: 0px; padding: 0px;"><tr style="margin: 0px; padding: 0px;" aria-rowindex="1"><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Day one benefits package </li></ul></td><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Pension Plan & 401K </li></ul></td></tr><tr style="margin: 0px; padding: 0px;" aria-rowindex="2"><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Competitive compensation </li></ul></td><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">FSA & HSA options </li></ul></td></tr><tr style="margin: 0px; padding: 0px;" aria-rowindex="3"><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">PTO programs available </li></ul></td><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Education Assistance </li></ul></td></tr><tr style="margin: 0px; padding: 0px;" aria-rowindex="4"><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"> </td><td style="margin: 0px; padding: 0px; border: 0px none; width: 310px;" data-celllook="4369"> </td></tr></tbody></table>Why You Belong Here: <span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #2f5496;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.<span style="margin: 0px; padding: 0px; font-size: 9.5pt; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">

St. Luke's Hospital is an independent, nonprofit healthcare provider committed to improving the quality of life for its patients and the community. In its 150-year history, St. Luke's has grown from a single hospital location to an advanced network of care. It provides personalized healthcare services in over 60 specialty areas at its 493-bed hospital in Chesterfield, Mo. and offers 25 other locations across the greater St. Louis area, bringing quality healthcare services close to home. St. Luke's is nationally-recognized for quality care and consistently earns high patient satisfaction scores. In addition, St. Luke's is the exclusive St. Louis affiliate of the nation's No. 1 heart hospital, Cleveland Clinic's Sydell and Arnold Miller Family Heart & Vascular Institute.

St. Luke's Hospital - MO

Registered Nurse Navigator - Concierge Medicine

Certified Case Manager (CCM)

Communication Skills

Customer Support/Service

Flexible Spending Accounts

Healthcare

Hospital

Interpersonal Skills

Medicine

Nursing

Patient Care

Registered Nurse (RN)

Stewardship

Team Player

[AW]-iCims

At St. Luke s Hospital, we are more than just a healthcare system we are a community of dedicated professionals committed to delivering exceptional, patient-centered care. As a Concierge Physician, you will build long-term relationships with a smaller patient panel, allowing for a deeper understanding of their health and personalized treatment plans.

Job Posting:Build Your Career in a Physician-Forward Environment at St. Luke s HospitalAt St. Luke s Hospital, we are more than just a healthcare system we are a community of dedicated professionals committed to delivering exceptional, patient-centered care. As an independent, award-winning health system, we have been recognized nationally for our outstanding patient experience and unmatched quality of care.St. Luke s Hospital for over a decade has been recognized for Outstanding Patient Experience by HealthGrades.Position Summary:We are seeking a board-certified Concierge Physician for a new concierge medicine practice as part of our primary care services. This role offers a unique opportunity to deliver exceptional, patient-centered care within a low-volume, high-satisfaction environment. As a Concierge Physician, you will build long-term relationships with a smaller patient panel, allowing for a deeper understanding of their health and personalized treatment plans. You'll enjoy a flexible schedule and a focus on preventative care and wellness, providing an unparalleled patient experience. What you'll do<ul style="margin-top:0in"><li>Provide comprehensive primary care to a limited patient panel.</li><li>Conduct thorough wellness exams and proactively manage chronic diseases, emphasizing preventative care.</li><li>Offer same-day or next-day appointments as needed for acute issues.</li><li>Cultivate strong patient relationships through personalized care and extended consultations.</li><li>Coordinate care seamlessly for hospital/ER admissions and streamlined specialist referrals. </li><li>Offer 24/7 accessibility to patients via phone, virtual, email, or text, ensuring peace of mind.</li><li>Home visits</li><li>Develop personalized health and wellness plans tailored to each patient's individual needs.</li></ul>Benefits<ul style="margin-top:0in"><li>Opportunity to build a more meaningful doctor-patient relationship and practice medicine the way it was meant to be.</li><li>Flexible schedule and improved work-life balance.</li><li>Dedicated administrative support and marketing assistance.</li><li>Competitive compensation package with potential for increased income through concierge medicine models.</li><li>Access to wellness resources and the opportunity to promote preventative health within your patient population. </li></ul>Education, Experience, & Licensing Requirements:Education:MD/DOExperience: Experience in primary care or private practice setting (concierge experience a plus)Licensure: BC/BE in Internal Medicine or Family Medicine Preferred, DEA License, and Missouri Board of Registration of the Healing Arts.ABEM/AOBEM preferred in Emergency MedicineBenefits for a Better You: <table style="border-collapse:collapse;border:none"><tbody><tr><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt">Day one benefits package</td><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt">Pension Plan & 401K</td></tr><tr><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt">Competitive compensation</td><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt">FSA & HSA options</td></tr><tr><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt">PTO programs availableCME allowance and days off</td><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt">Education AssistanceSigning bonus available</td></tr><tr><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt"></td><td style="width:3.25in;border:none;padding:0in 5.25pt 0in 5.25pt"></td></tr></tbody></table>Be a Part of Something BiggerFor over 150 years, St. Luke s Hospital has been a nationally recognized, independent, nonprofit health system, dedicated to providing exceptional, compassionate care. We are consistently recognized for our outstanding patient experience, ensuring that every physician has the resources and support needed to deliver top-quality care.If you re looking for a rewarding career with excellent support, competitive compensation, and a culture that values physician input, we invite you to apply todayRecruiter : Full Name: First Last:KELLY OLIVERRecruiter : Email:kelly.oliver@stlukes-stl.com

St Lukes Episcopal Presbyterian Hospital

Physician - Concierge Medicine - Chesterfield

Practice Match

The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft.

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.Responsibilities and Duties of the Customer Service Representative:<ol><li style="color:#595959;line-height:normal;background:#ffffff">Greet customers in a friendly, professional manner</li><li style="color:#595959;line-height:normal;background:#ffffff">Provide concierge services to pilots and customers including making reservations as required</li><li style="color:#595959;line-height:normal;background:#ffffff">Invoicing for services rendered to customers and pilots</li><li style="color:#595959;line-height:normal;background:#ffffff">Record customer preferences in Million Air internal system</li><li style="color:#595959;line-height:normal;background:#ffffff">Proactive preparation for all incoming aircraft</li><li style="color:#595959;line-height:normal;background:#ffffff">Provides timely feedback to the company regarding service failures or customer concerns</li><li style="color:#595959;line-height:normal;background:#ffffff">Partner with line service team to meet and exceed customer's service expectations</li><li style="color:#595959;line-height:normal;background:#ffffff">Keep hospitality bar stocked with snacks and beverages</li><li style="color:#595959;line-height:normal;background:#ffffff">Maintain neat work area at all times to include front desk, lobby, and all FBO amenities</li></ol>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies<ol><li style="line-height:normal;background:#ffffff">Customer focus- naturally outgoing/extroverted</li><li style="line-height:normal;background:#ffffff">Communicate with customers and employees in person, on phone, and through radio communications</li><li style="line-height:normal;background:#ffffff">Strong computer skills including Microsoft office products and point of sale programs</li><li style="line-height:normal;background:#ffffff">Basic mathematical knowledge</li><li style="line-height:normal;background:#ffffff">Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)</li></ol>Reporting RelationshipThis position reports to the Customer Service Manager.Work EnvironmentThis position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:<ol><li style="line-height:normal;background:#ffffff">Must be able to lift 25 pounds</li><li style="line-height:normal;background:#ffffff">Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers</li><li style="line-height:normal;background:#ffffff">Possible exposure to hazardous noise levels, chemicals, fumes, and machinery</li></ol>Position Type and Expected Hours of WorkThis is a non-exempt positionThis position includes shift work which requires working evenings and weekends, and on scheduled company holidays.TravelNo travel is expected for this position.Education, Experience, and Eligibility Qualifications<ol><li style="line-height:normal;background:#ffffff">Customer service experience preferably in the service industry</li><li style="line-height:normal;background:#ffffff">High School Diploma or equivalent</li><li style="line-height:normal;background:#ffffff">Entry level position</li><li style="line-height:normal;background:#ffffff">Ability to work evenings weekends, and holidays</li><li style="line-height:normal;background:#ffffff">Acceptable driving record</li><li style="line-height:normal;background:#ffffff">Ability to pass a background check</li><li style="line-height:normal;background:#ffffff">Zero tolerance drug free employer includes pre-employment and random screening</li></ol>AAP/EEO StatementMillion Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/DisabledOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Million Air

Customer Service FULL TIME ONLY

Aircraft Maintenance

Aviation Industry

Background Investigation

Beverages

Billing

Computer Skills

Corporate Policies

Customer Experience

Customer Relations

Customer Service Management

Driver's License

High School Diploma

Insurance

Lift/Move 25 Pounds

Mathematics

Microsoft Office

Microsoft Product Family

Military

Operations

Physical Demands

Sales

Time Management

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