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The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. Oversee pool, yoga and other guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required.

<p><strong>Outdoor Recreation Concierge - The Cliffs Hotel and Spa</strong></p><p><em>The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.</em><em>Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.</em></p><p><em>The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.</em></p><p><em>The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Outdoor Recreation Concierge who can maintain a sense of luxury at the pool while engaging with guests. We look forward to connecting with you!</em></p><p><strong><u>Position Summary:</u></strong></p><p>We are in search of a professional who represents the essence of luxury, genuine passion for providing exceptional service and possesses a keen eye for detail. The ideal candidate will radiate professionalism, possess excellent communication skills, and demonstrate a commitment to upholding the highest standards of guest satisfaction. Outdoor Recreation Concierge are crucial members of our service staff that ensure quality service in one of our most highly visited amenities on property</p><p><strong><u>Essential Functions of the job:</u></strong></p><ul><li>Must be available to work 3 shifts minimum per week</li><li>Must be available to work weekends, nights, and Holidays</li><li>Punctuality and reliability are non-negotiable expectations for this role.</li><li>Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference</li><li>Communicate with guests in an articulate manner, using correct verbiage and avoiding slang</li><li>Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values</li><li>Provide personalized assistance and ensuring their comfort and enjoyment throughout their stay.</li><li>Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate</li><li>Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled</li><li>Oversee pool, yoga and other guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required. </li><li>Maintain communication with Manager on Duty (MOD) for support and resolution of guest concerns.</li><li>Assist guests with poolside amenities such as towels, umbrellas, and loungers, anticipating their needs, overaccommodating when possible, and providing attentive service.</li><li>Collaborate with other departments to coordinate special events or activities at the pool, ensuring seamless execution and guest satisfaction.</li><li>Ensure the cleanliness, and maintenance of the pool area, adhering to the hotel's standards of excellence</li><li>Maintain a thorough understanding of all hotel and pool amenities, including food and beverage offerings, and effectively communicate them to guests.</li><li>Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming</li><li>Complete all other duties as assigned by manager</li></ul><p><strong>Physical Requirements:</strong></p><ul><li>Stand and sit outdoors as necessary for the duration of the shift (6-8 hours).</li><li>Lifting towels dirty and clean (under 15 pounds).</li><li>Moving towel cart as necessary throughout shift (under 40 pounds)</li></ul><p> </p><p><strong>Education, Experience, Skills:</strong></p><ul><li>Working knowledge of guest services in a luxury hotel setting preferred.</li><li>Excellent interpersonal skills with a genuine passion for providing exceptional service.</li><li>Demonstrates professionalism and excels in fast-paced, dynamic environments</li><li>Consistently uphold a welcoming and approachable demeanor during all shifts</li><li>Strong command of the English language; proficiency in Spanish is a valued asset</li><li>Must be able to communicate and work effectively with co-workers in all departments </li></ul><p> </p><p>This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.</p><br/><br/>

The Cliffs Hotel and Spa

Outdoor Recreation Concierge - The Cliffs Hotel and Spa

Communication Skills

Community Programs

Customer Support/Service

Detail Oriented

English Language

Event Management

Food and Beverage Industry

Funding

Hospitality and Tourism

Housekeeping/Cleaning

Maintain Compliance

Maintenance - Pool

Physical Demands

Problem Solving Skills

Recreation

Spanish Language

Unix Shell Programming

FEED

With a strong service heart and exceptional attention to detail, this role ensures guests feel genuinely expected through thoughtful preparation, warm engagement, and personalized interactions. Acting as a brand ambassador, the Concierge collaborates closely across the hospitality team, steps in where needed, and helps sustain a zero-friction, high-touch environment.

<h5>Concierge Position </h5><p>The Concierge delivers gracious, intentional hospitality by creating a seamless and welcoming experience for guests and teammates from first contact through departure. With a strong service heart and exceptional attention to detail, this role ensures guests feel genuinely expected through thoughtful preparation, warm engagement, and personalized interactions. Acting as a brand ambassador, the Concierge collaborates closely across the hospitality team, steps in where needed, and helps sustain a zero-friction, high-touch environment. Accountability, teamwork, and a growth mindset are essential to upholding service standards, supporting relationship-building efforts, and contributing to a safe, inclusive culture. </p><p>We Serve – We Focus on Excellence - We Deliver on Commitments </p><h5>Service Heart & Preparedness </h5><ul><li>Demonstrate a genuine service heart by delivering gracious, intentional hospitality to guests and teammates. </li><li>Prepare for each day's visits by reviewing reservations, guest notes, special occasions, and expectations so guests feel truly expected. </li><li>Anticipate needs, remove obstacles, and create a seamless experience from first contact through post-visit follow-up. </li><li>Practice active listening and intentional conversation to personalize each interaction and elevate the guest experience. </li></ul><h5>Brand Representation & Storytelling </h5><ul><li>Represent the winery and its brands with professionalism, enthusiasm, and authenticity. </li><li>Confidently share the brand story, estate highlights, and hospitality philosophy to create a meaningful sense of place and connection. </li><li>Act as a brand ambassador in all guest interactions. </li></ul><h5>Teamwork & Accountability </h5><ul><li>Support a collaborative service culture through proactive communication, knowledge sharing, and mutual support. </li><li>Take ownership when service standards are not met and partner with leadership to resolve issues and prevent recurrence. </li><li>Maintain discretion and confidentiality regarding guests, trade visitors, and internal winery operations. </li></ul><h5>Commitment to Excellence & Growth </h5><ul><li>Exhibit a growth mindset by welcoming feedback, embracing continuous improvement, and adapting to evolving guest and business needs. </li><li>Participate in daily pre-shift communication and follow safety expectations to help maintain a safe, inclusive, and engaged environment. </li></ul><h5>Community & Stewardship </h5><ul><li>Uphold respect for the estate, land, and community by aligning daily actions with sustainability, outreach, and responsible hospitality principles. </li></ul><h5>Essential Duties & Responsibilities </h5><p>The following reflects management's definition of the essential functions of this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities at any time to accommodate business needs, reasonable accommodations, or other circumstances. </p><h5>Guest Welcome and Experience </h5><ul><li>Greet every guest with a warm, gracious welcome and create a memorable first impression; greet club members by name whenever possible. </li><li>Engage guests in thoughtful conversation to gather information that supports personalized service. </li><li>Demonstrate foundational knowledge of the winery's history, vineyard sites, winemaking philosophy, and current releases. </li><li>Monitor and maintain the appearance, comfort, and ambiance of guest-facing areas. </li><li>Support Tasting Room Hosts as needed to ensure smooth service flow. </li></ul><h5>Reservations & Scheduling </h5><ul><li>Accurately use reservation systems, CRM platforms, and POS tools to document guest interactions and preferences. </li><li>Respond promptly and professionally to appointment requests and guest inquiries. </li><li>Prepare and distribute daily appointment schedules and communicate changes to relevant teams. </li><li>Actively manage the reservation system to maximize occupancy by converting waitlisted guests into confirmed appointments as availability opens. </li></ul><h5>Concierge Services and Support </h5><ul><li>Provide knowledgeable guest recommendations and assist with reservations for hotels, restaurants, spas, and other wineries. </li><li>Respond professionally to guest concerns, escalating issues as appropriate to ensure timely and positive resolution. </li><li>Assist with end-of-day closing procedures and other operational duties as assigned. </li><li>Build and maintain relationships with industry concierges to generate referrals and support visitation. </li><li>Support the Guest Services team and execute special initiatives or programming as assigned. </li><li>Provide administrative support for tasting room operations as needed. </li></ul><h5>Qualifications </h5><ul><li>2-3 years' experience in a winery DTC, hotel or restaurant setting. </li><li>RBS and Safe Food Handling certification </li><li>Excellent written and verbal communication skills (via telephone, e-mail, text and face-to-face) are required. </li><li>Proficiency in POS systems and CRM software. Experience with Tock, Commerce 7, and MS Teams a plus. </li><li>Must be 21 years of age or older. </li><li>Must be able to lift 40 lbs. </li><li>Must be able to work in a standing position for long periods of time. </li><li>Ability to work indoors and outdoors. </li><li>Flexibility to work weekends, holidays, and varying schedules. </li></ul>

Crimson Wine Group

Part-Time Concierge

Administrative Skills

Continuous Improvement

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Data Collection

Food Safety

Hotel Reservation

Leadership

Lift/Move 40 Pounds

Operations Processes

Philosophy

Point of Sale (POS) Systems

Presentation/Verbal Skills

Restaurant

Stewardship

Systems Administration/Management

Team Player

Telephone Skills

Time Management

Winemaking

Writing Skills

IRecruitee

OTHER

You will greet customers as they arrive to check in, book appointments, and answer phone calls, as well as attend to the needs of customers throughout their visits. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

<strong>Benefits:</strong><br/><ul><li>401(k)</li><li>Employee discounts</li><li>Flexible schedule</li><li>Free food & snacks</li><li>Paid time off</li></ul><br/><strong>Benefits/Perks</strong><br/><ul><li>Competitive Hourly Pay</li><li>Career Growth Opportunities </li><li>Fun and Energetic Environment </li><li>Discount on Products and Services <br/><br/></li></ul><strong>Job Summary</strong><br/>We are looking for a friendly, welcoming <strong>receptionist </strong>to join our team! <br/><br/>As the receptionist/concierge for our busy veterinary practice , you will be the first point of contact for our guests. You will greet customers as they arrive to check in, book appointments, and answer phone calls, as well as attend to the needs of customers throughout their visits. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. <br/><br/><br/><strong>Responsibilities </strong><br/><ul><li>Greet guests as they arrive at the salon</li><li>Check clients in and out of their appointments</li><li>Answer phone calls and schedule appointments</li><li>Assist with maintaining a clean and inviting environment</li><li>Provide general customer service and attend to the needs of customers throughout their services<br/><br/></li></ul><strong>Qualifications</strong><br/><ul><li>Two or more years of customer service experience is preferred</li><li>Previous experience as a receptionist is preferred</li><li>Excellent communication skills with a focus on customer service</li><li>Strong work ethic and positive attitude</li><li>Familiar with computers and scheduling software</li><li>Excellent multi-tasking skills<br/><br/></li></ul><br/>

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Concierge Jobs in Village, CA

Outdoor Recreation Concierge - The Cliffs Hotel and Spa The Cliffs Hotel and Spa

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