The department thrives on collaboration, communication, and problem solving, making it an ideal environment for candidates who excel in empathy, emotional intelligence, critical thinking, and cross department teamwork—people who want to make a meaningful impact on patients, families, and the overall care experience at Penn Medicine. The Patient & Guest Relations (PGR) department at the Hospital of the University of Pennsylvania at Penn Medicine is the central hub for managing patient concerns, ensuring compliance with CMS regulations, and supporting a safe, compassionate Penn Medicine experience.