Skills: · Hands-on experience with Amazon Connect CCaaS, not AWS infrastructure — Required · Hands-on AWS CI/CD experience to deploy code and customize Amazon Connect services — Required · Hands-on experience with Amazon Connect and other AWS cloud services — Required 3 Years · Scripting and integrating AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities — Required · Experience with other cloud platforms, VoIP, Customer Experience (CX) strategies, and system integration — Required 3 Years · In-depth hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management — Required · Experience configuring Amazon Connect native reporting and dashboards for KPI management — Required · Experience with AWS services integrated with Amazon Connect, such as Lambda, Lex, and S3 — Required · Knowledge of Workforce Optimization (WFO), Forecasting, Capacity Planning, and Scheduling (FCS) best practices within AWS Connect — Required · Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and experience — Required · AWS certifications, such as AWS Certified Solutions Architect or AWS Certified Developer — Required Flexible work from home options available. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.