Nurse Manager - Emergency Department Job Responsibilities: Oversees assigned unit to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks. Monitors customer satisfaction and seeks ways to continually improve by ensuring implementation of evidence-based practices such as, but not limited to, discharge phone calls, leadership rounding (i.e. patients, physicians and internal customers), AIDET and HML conversations.