Qualifications • Exposure to responding effectively to highly sensitive, complex and/or urgent member/customer requests • Ability to work independently and in a team environment • Ability to work effectively and efficiently with automated systems • Desired - Exposure to mortgage mortgage/equity loan processing, closing and documentation requirements and regulations • Desired - Familiarity with common file classification conventions (including, but not limited to, alphabetic, numeric, geographic, and subject-based filing systems) • Desired - Member/customer service experience preferably in a call center, retail banking or financial institution • Desired - Ability to obtain notary public license • Basic written and verbal communication skills • Basic word processing and spreadsheet software skills • Basic research, analytical, and problem-solving skills • Basic organizational, planning and time management skills • Basic skill collaborating with various external and internal technical and/or functional contacts • Basic skill maintaining accuracy with attention to detail and meeting deadlines • Basic skill interacting with staff, management, vendors, members diplomatically & tactfully • Desired - Associate degree or higher in Business Administration, Records and Archive Management or the equivalent combination of training, education, and experience • Knowledge in Prokey functions, documents, and troubleshooting • Review Kofax to validate imaged document accuracy and manually process documents Kofax is unable to auto classify to ensure workflow productivity and quality of downstream classification • Review correspondence from members, attorneys, title companies and other financial institutions regarding lien release and recording discrepancies • Identify incorrect recordings, make necessary corrections and resend for recording • Ensure appropriate signatures are obtained and mail release documents to appropriate county courthouses.