What You'll DoDiagnose, troubleshoot, and perform minor to non-complex residential rooter, drain, and plumbing service workProvide technical leadership, support, and guidance to Rooter and Drain TechniciansClearly communicate diagnoses, present honest repair or replacement options, and explain billing solutions directly to homeownersDeliver an exceptional customer experience on every call through professional, courteous, and solution-focused serviceComplete digital work orders efficiently using company-provided technologyService calls across PG County and surrounding areas. Strong hands-on technical knowledge of residential rooter, drain, and plumbing systemsDemonstrated ability to lead, mentor, and support technicians in the fieldExcellent customer service, communication, and consultative sales skillsValid driver's license with an insurable driving recordAbility to pass a background check and pre-employment drug screeningWillingness to work flexible hours, including weekendsBuild More Than a CareerAt Michael and Son, you're not just another technician-you're part of a team that values craftsmanship, integrity, and professional growth.