Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIWashington, DC$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianWashington, DC$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Help Desk Specialist I Shift Lead (Copyright) Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright)Washington, District of Columbia$55,000–$65,000 / yearJob Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. $55,000 - $65,000 a year The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Help Desk Program Manager General Dynamics Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Tier 2 Support BTIHelp Desk Tier 2 SupportWashington, DCThe Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
IT Help Desk Specialist AHU TechnologiesIT Help Desk SpecialistWashington, District of Columbia$32–$35 / hourMaintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed Complete Description: Employment Type: Contract w2/1099/C2C Position Summary The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems · Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications · Install, configure, and update software and operating systems on end user devices.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NewMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Analyst ECS Federal LLCHelp Desk AnalystWashington, DC$95,000–$110,000 / yearAssist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience. As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments.
NewJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Help Desk Specialist Tier 2 AHU Technologies IncHelp Desk Specialist Tier 2Washington, DCFull timeWork with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. · Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Help Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
NewJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
NewSenior Help Desk Technician GUNNISON CONSULTING GROUP INCSenior Help Desk TechnicianWashington, DC$65,000–$71,000 / yearDuties and Responsibilities: Technical Support & Troubleshooting: Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones). At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).
Help Desk Specialist Tier 2 AHU TechnologiesHelp Desk Specialist Tier 2Washington, District of ColumbiaTITLE: Helpdesk Specialist Journeyman LOCATION: Washington, DC/ Onsite Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience. AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States.
Help Desk Technician - Tier II - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Senior Atlassian EngineerAtlassian Help Desk Lead ECS Federal LLCSenior Atlassian EngineerAtlassian Help Desk LeadDCRemote$150,000–$180,000 / yearIn this role, you will work directly with customers and stakeholders to analyze requirements, design solutions, and implement enhancements across the Atlassian tool suite to improve collaboration, streamline workflows, and support mission delivery. This position offers the opportunity to apply both technical expertise and business analysis skills to deliver impactful, scalable solutions that enable teams to operate efficiently in a dynamic federal environment.
Help Desk Specialist I (Copyright) Computer World Services CorpHelp Desk Specialist I (Copyright)Washington, DC$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.