Years Required/Preferred Experience 8 Required Experience eliciting requirements from interviews with customers and creating well-written system requirements 8 Required Experience with software development life cycles (SDLCs) 8 Required Business process re-engineering and software process flow improvement experience 8 Required Experience developing user stories and use cases that conform to business analysis best practices 8 Required Experience designing mockups and/or wireframes that conform to UX best practices 8 Required Demonstrated strong communication and facilitation skills 8 Required Demonstrated strong writing and organization skills 4 Required Documented work experience with the issue tracking software "Atlassian Jira " 4 Preferred Documented experience working for or closely with TEA OR a federal/state/local education agency OR ed vendor 3 Preferred Documented work experience with the requirements management software "Modern Requirements " 2 Preferred Experience supporting complaint and case management workflows, including intake, investigation, and resolution 2 Preferred Experience with educator certification process, federal/state grant programs, or state funding program . Essential Functions: Elicitation - Elicits requirements using joint application development (JAD), requirements workshops, interviews, document analysis, storyboards, surveys, site visits, use cases, scenarios, competitive product analysis, and task and workflow analysis.