Ability to: learn City dispatch codes, policies and procedures; memorize codes, names, locations and other detailed information; attend to multiple activities and sources of input simultaneously during stressful situations; obtain complete and accurate information from individuals who during emergency situations may be emotionally distraught, angry or difficult to understand; remain calm and make rapid and sound independent judgments in stressful emergency situations; effectively operate the computer-aided dispatch system, display terminals, radio dispatching consoles, and associated equipment; read and interpret street maps; analyze and evaluate emergency situations as required to prioritize calls and to anticipate/determine the needs of responding personnel; make sound decisions using available information; read and interpret rules, regulations, policies, and procedures; while handling critical incident calls, accomplish tasks in a controlled, effective manner; work days, evenings, and nights, rotating shifts, weekends, and holidays as needed; type at a speed of at least 40 NWPM; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; and work with various cultural and ethnic groups in a tactful and effective manner. A typical way to obtain the knowledge and abilities would be: two years of responsible clerical, administrative, public information or emergency service including radio-telephone communications work (work experience in public safety field is highly desirable) or successful completion as a Police Dispatcher Trainee with the City of Chula Vista and training equivalent to the completion of the twelfth grade.