Assistant Manager Valvoline IncAssistant ManagerMesa, AZYou are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change’s (VIOC) service experience from all other providers. Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed.
Business Development Manager Staff ExpertsBusiness Development ManagerPhoenix, AZWe specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Showcase companies staffing services to potential clients through polished presentations, trade shows, and other large-scale events.
IT Manager, OTS Amazon.com Services LLCIT Manager, OTSTolleson, AZYour internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Store Manager/Supervisor Staff ExpertsStore Manager/SupervisorPhoenix, AZ$48,000–$72,000We specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. High School diploma or GED and three (3) years of store supervisor experience; Bachelor’s degree and one (1) year of store supervisor or lead experience.
NewCustomer Service Advisor USAACustomer Service AdvisorPhoenix, AZ$43,680–$44,680 / yearAs a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust.
IT Manager III - Contact Center Technology & Operations Western Alliance BancorpIT Manager III - Contact Center Technology & OperationsPhoenix, AZYou are a forward-thinking individual committed to transforming our Contact Center operations to enhance phone & messaging platforms, IVR, call routing, AI/bots, client and associate-facing training and optimization the voice, chat, messaging and self-service/AI experience across lines of businesses in the bank. This role requires strong project management skills, technical expertise in contact center technologies, and exceptional leadership abilities to guide cross-functional teams through the transformation process using Agile/Scrum practices.
IT Manager III - Contact Center Technology & Operations Software Resources, Inc.IT Manager III - Contact Center Technology & OperationsPhoenix, AZYou are a forward-thinking individual committed to transforming our Contact Center operations to enhance phone & messaging platforms, IVR, call routing, AI/bots, client and associate-facing training and optimization the voice, chat, messaging and self-service/AI experience across lines of businesses in the bank. Expert in Agile/Scrum best practices and principles & work closely with product owners, business analyst, engineering team ingesting backlog & promote agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Manager, Unified Communications & Contact Center Technology Independence Pet GroupManager, Unified Communications & Contact Center TechnologyScottsdale, ArizonaRemoteEstablished in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. The Manager, Unified Communications & Contact Center Technology is responsible for the strategic design, implementation, and ongoing leadership of IPG’s enterprise-wide telecommunications and contact center technology infrastructure.
Sales Supervision Contact Center Coordinator Advisor GroupSales Supervision Contact Center CoordinatorScottsdale, Arizona$45,000–$50,000 / yearAdditional responsibilities will include supporting the workflow of non-digital annuity and alternative investment cases in Support Center along with working in conjunction with Sales Supervision Principals to ensure efficient workflow management and timely paperwork processing. Sales Supervision Contact Center Coordinator will manage and appropriately respond to the incoming calls from the Contact Center on behalf of the Sales Supervision team.
Sales Supervision Contact Center Coordinator OsaicSales Supervision Contact Center CoordinatorScottsdale, AZ$45,000–$50,000 / yearAdditional responsibilities will include supporting the workflow of non-digital annuity and alternative investment cases in Support Center along with working in conjunction with Sales Supervision Principals to ensure efficient workflow management and timely paperwork processing. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.
Principal Engineer I - Contact Center Technology & Operations Western Alliance BancorpPrincipal Engineer I - Contact Center Technology & OperationsPhoenix, AZAdvanced to expert experience in leading cross-functional teams and managing multiple projects simultaneously with an established expertise in one or more key domains of the bank (Customer Experience, Deposits, Loans, Operations or Reporting) with the ability to walk-through top-level process design. Advanced to expert familiarity with the capability model across IT and the applications and infrastructures available for engagement in solutioning across the bank to develop results that leverage existing capabilities in addition to implementing new solutions when required.
Contact Center Specialist- Bilingual Cove Communities CareersContact Center Specialist- BilingualPhoenix, ArizonaRemoteThe Cove Communities Contact Center Specialist (CCS) will interact with Cove’s team members and customers, providing an elevated level of customer support for RV and rental reservations, Cove home sales leads and escalated customer service issues. Cove’s Contact Center Specialists will be crossed trained and will be able to support all three departments by answering incoming phone calls, email requests, and AI chat bot inquiries.
Sales Supervision Contact Center Coordinator Osaic IncSales Supervision Contact Center CoordinatorScottsdale, AZ$45,000–$50,000 / yearAdditional responsibilities will include supporting the workflow of non-digital annuity and alternative investment cases in Support Center along with working in conjunction with Sales Supervision Principals to ensure efficient workflow management and timely paperwork processing. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.
Call Center Manager Serenity Mental Health CentersCall Center ManagerMesa, ArizonaWe're looking for an experienced Contact Center Manager who can lead a large, fast-paced operation, develop strong frontline leaders, and consistently deliver results across both new-patient conversion and established-patient support. · Established Patients: A service and retention-focused environment centered on problem solving, de-escalation, escalation management, and keeping patients successfully engaged in their care.
Contact Center Data Analyst U-HaulContact Center Data AnalystPhoenix, AZRemoteYou are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team. This process involves understanding complex business functions, creating new solutions, analyzing structured and unstructured data, forming descriptive analysis and dashboards, and developing models for inference and prediction.
WFM Lead, NA Contact Center Chubb LtdWFM Lead, NA Contact CenterPhoenix, AZAdditional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. Job Description: North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership.
Contact Center Data Analyst U-Haul International IncContact Center Data AnalystPhoenix, AZRemoteThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team.
Principal Engineer I - Contact Center Technology & Operations Software Resources, Inc.Principal Engineer I - Contact Center Technology & OperationsPhoenix, AZAdvanced to expert experience in leading cross-functional teams and managing multiple projects simultaneously with an established expertise in one or more key domains of the bank (Customer Experience, Deposits, Loans, Operations or Reporting) with the ability to walk-through top-level process design. Advanced to expert familiarity with the capability model across IT and the applications and infrastructures available for engagement in solutioning across the bank to develop results that leverage existing capabilities in addition to implementing new solutions when required.
NewCall Center Technology Product Manager Ent Credit UnionCall Center Technology Product ManagerTempe, AZ$118,000–$140,000 / yearProduct Strategy, Roadmap, and Lifecycle Management: Develop and maintain multi-quarter product roadmaps aligned with member experience, retention, operational efficiency, and financial objectives while balancing innovation with security, trust, risk, and regulatory requirements. The Virtual Operations Technology Manager owns the strategy, vision, roadmap, performance, and continuous improvement of Wings member-facing voice and chat technology ecosystem, including Glia GVA, Glia Chat, Illuma Shield, and Creovai Capacity.
Patient Support Center Manager ADELANTE HEALTHCARE, INC.Patient Support Center ManagerPhoenix, AZPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. Accomplish call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.