Melbourne, FL30+ days ago
This job is with Encode, Inc a fully owned subsidiary of Lancesoft Overall Summary Provide hands-on maintainance and troubleshooting of hardware issues on computers, monitors, servers, and communication equipment (i.e., Cisco, Dell, Oracle, Client, Client, NetApp) Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix Maintain an active record of troubleshooting and repairs using a ticket system Diagnose, refurbish, and test hardware received from the field and lab Gather, analyze, and report failure data trends and inventory levels Inform and interact with the engineering team to recommend solutions to problems Package, handle, and arrange transportation for incoming and outgoing shipments Track and follow-up on outstanding equipment returns Transport/hand-carry equipment between lab, warehouse, and repair facility Perform software builds on multiple baselines by following detailed procedures Manage and safeguard assets to include government-furnished property Process new hardware by tagging and capturing asset information into a database Perform inventories and audits of hardware and reconcile asset databases Provide guidance to on-site technicians during quarterly preventative maintenance Develop test and checkout procedurs for depot repairs Perform responsibilities in accordance with established procedures Work requires independent action to resolve issues Overall Summary Highly developed support individual contributor. Communication & Influence Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement.