Type minimum of 40 words per minute with minimal errors Excellent communication and cognitive skills, verbal and written Microsoft Office skills to include Excel and Word Ability to effectively communicate information over the phone Experience in a call center environment Critical analytical thinking skills Technical mindset Attention to detail. The Customer Service Representative II role is responsible for providing effective, timely, and courteous service to internal and external customers by managing incoming inquiries, processing orders, and resolving issues with a focus on accuracy and customer satisfaction.