Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms- Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued. Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it.