The ideal candidate will have a minimum of 4 years of IT support experience, strong technical troubleshooting and analytical skills, and demonstrated expertise in Active Directory, Group Policy, hardware and software troubleshooting, printer management, IP phone systems, computer imaging and deployment, and network diagnostics. The Tier III Helpdesk Technician serves as a senior technical resource for the organization, handling complex escalations, resolving advanced technical issues, and supporting the reliability, security, and performance of the firm's IT environment.