TITLE: Field Service Engineer FLSA: Non-Exempt UPDATED: 08/18/2025 DIVISION: DSS REPORTS TO: Customer Care Manager GRADE: ** Must live in KY, IN, OH, TN. and be willing to travel 85%+*** Summary Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment. Understands equipment function: Able to identify equipment functional locations and state general equipment functions for RPM equipment (hydraulic presses, electrical presses, rotary conveyors, hydraulic unit, and robots).