Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. The role provides direct oversight of the Operational Reliability Group, Operations Training & Workforce Readiness Group, and Operational Excellence Group, integrating technical reliability, incident management, workforce readiness, maintenance governance, compliance, innovation, operational systems, and reporting into one scalable operating model.